Field Service Technical Advisor

🔥 3 minutes ago

🐻 Alaska, California, +9 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $83.5k - $125.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Slate Auto

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

🔧 Hardware

👥 B2C

Transport • Hardware • B2C

Slate Auto is a manufacturer of a radically simple, highly customizable electric pickup that can be configured as a pickup or fastback SUV. The company sells directly to consumers with an online configurator called the Slate Maker, a reservation model, and an accessories marketplace for swaps and upgrades. Slate Auto emphasizes affordability, practical design, and easy ownership with integrated charging options and third‑party service and charging network partnerships.

📋 Description

• Serve as a West Coast regional liaison between Slate service repair facilities and Service, Quality, and Engineering teams to quickly root-cause and recommend repair actions for Slate product issues. • Provide on-site assistance to service repair facilities and technicians when requested. • Provide expert repair guidance to service technicians on complex technical issues. • Support service technicians with high voltage battery pack testing, repair and replacements, discharging, and powering up. • Track and communicate in-field issue resolution to ensure the highest level of customer satisfaction. • Work with Slate Parts, Quality, and Logistics teams to coordinate part ordering escalation and returns. • Provide support to Slate Sales and Slate Customer Care to assist with customer concerns and case escalations. • Identify ECU software and calibration issues, collecting data logs, and documenting findings for Engineering and supplier review. • Work with Slate Warranty team for warranty claim disputes, approvals, and authorization of good will. • Ensure service center certification standards and compliance are being met. • Ensure a consistent and efficient repair strategy across the Slate service network. • Monitor service repair processes and make recommendations on future training opportunities to Service and Slate University teams.

🎯 Requirements

• Must have a valid driver’s license with a clean driving record. • AAS in Automotive Technology or equivalent education / vocational training (trade schools, etc.) is preferred but not required, given relevant and commensurate professional experience. • 3+ years of hands-on experience in automotive service and repair in a technician role. • 3+ years of hands-on experience working on high voltage electric vehicles (EV) and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem. • 3+ years of hands-on experience in automotive field technical support. • OEM, ASE, and/or State Certifications, including EV Certification – Master Certification is preferred. • Experience working with diagnostic tools, including data logging and ECU flash reprogramming. • Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications. • Excellent written and oral communication skills, with an emphasis on technical content. • Detail oriented with the desire to achieve the highest standards of excellence. • Creative problem solver that can create simple solutions to complicated problems. • Comfortable working in a fast-paced, mission-driven startup environment. • Ability to interact and communicate effectively with all levels of management. • Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

🏖️ Benefits

• medical • dental • vision • life insurance • disability insurance • vacation • 401k • eligible for equity program • discretionary annual incentive program