Director of Product, Patient Journey

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $100 - $115 / hour

⏳ Contract/Temporary

🔴 Lead

✅ Product Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SleepDoctor

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

SleepDoctor is a company that specializes in providing comprehensive solutions for sleep-related health issues, both online and at home. They offer diagnostic services for sleep disorders such as sleep apnea and insomnia, providing tailored treatment plans based on scientific research and expert guidance. SleepDoctor also develops specialized software for sleep specialists and other healthcare professionals to integrate into their practices. They are committed to data security and compliance, ensuring the privacy of patient information is maintained. With a team of recognized experts in the sleep medicine field, SleepDoctor aims to promote better sleep health across diverse patient demographics.

📋 Description

• Own the end-to-end product strategy and roadmap for the SleepDoctor.com patient experience during a 16-week maternity-leave contract • Maintain continuity on the existing roadmap and make day-to-day prioritization decisions • Advance the vision and strategy for the patient journey from first touchpoint through consultation, diagnosis, purchase, fulfillment, therapy, renewal, and re-engagement • Manage and prioritize the roadmap across patient experience, clinical outcomes, operational efficiency, and business impact • Build a current-state view across brands, systems, and integrations including Shopify, Zoho CRM, Canvas Medical, NikoHealth, Customer.io, and billing systems • Align product managers and associates across individual journey stages • Partner with Engineering and Data to scope, sequence, and deliver system and pipeline improvements • Coordinate with Marketing, Clinical Operations, Care teams, and Customer Support • Communicate roadmap status and results to executive stakeholders and represent the patient voice in company-level planning • Track conversion, activation, therapy adherence, renewal, and retention metrics • Use funnel data, cohort analysis, and qualitative research to identify friction points • Launch or continue experiments and apply results to product, roadmap, and system changes • Champion AI tools for discovery, documentation, and delivery • Identify AI opportunities to personalize the patient journey and automate repetitive operational work • Document decisions, roadmap changes, and stakeholder context • Prepare a thorough handoff for the returning Director

🎯 Requirements

• 8+ years of product management experience • Track record of owning strategy and roadmap for a complex, high-stakes product area • Ability to step into an existing roadmap and cross-functional relationships and become productive within the first few weeks • Experience owning a complex, multi-stage customer or patient journey spanning multiple systems and teams • Ability to translate ambiguous, cross-functional problems into a clear strategy and well-sequenced roadmap • Comfort working with funnel and cohort data, dashboards, and experiment results • Working knowledge of CRM, e-commerce, lifecycle marketing, clinical, and billing systems • Track record of earning trust and driving alignment without formal authority • Genuine interest in improving patient outcomes and experience • Able to commit to a 16-week engagement starting by 11/20 • Healthcare, telehealth, or subscription consumer health experience is a strong plus • SQL proficiency is a plus • Experience with health insurance workflows, HIPAA, or clinical operations is a strong plus • Prior interim or fractional product leadership experience is a plus

🏖️ Benefits

• Inclusive and diverse work environment • Equal opportunity employment