Customer Success Manager

🕒 August 7

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SlideHub

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

SlideHub is a SaaS presentation asset and slide library platform that integrates directly with Microsoft Office (PowerPoint, Word, Excel, Outlook) to help businesses create, update, and manage on-brand presentation content. It offers AI-powered search and slide generation, centralized versioning and permissions, one-click updates across decks, usage analytics, and enterprise-grade security and compliance features (SOC 2, EU data storage). Targeted at sales, marketing, consulting, and IT teams in organizations, SlideHub streamlines proposal and presentation workflows to improve productivity and maintain brand governance.

📋 Description

• Onboard new customers and work with sales to close pilots as a subject matter expert • Manage and develop a portfolio of customers • Provide first-line support and relay customer feedback to the product team • Lead onboarding sessions and customize the Asset Platform to meet client needs • Conduct end-user sessions demonstrating how to use the tool • Ensure clients are fully ramped and engaged with the right stakeholders • Help clients sell the Asset Platform internally • Host quarterly account status calls to help prevent churn • Provide client input and feature requests to the product team • Handle all client efforts inbound via phone, email, or video conference • Report directly to one of the co-founders in Copenhagen, Denmark

🎯 Requirements

• Problem-solving mindset • Enjoys talking to clients and proactively listens to understand client pains and perspectives • Fluent in business English • Proactive • Basic business understanding • Self-motivated and able to thrive in a results-driven environment • Previous experience in sales, customer support, and communication is advantageous but not required • Experience in similar SaaS Customer Success roles is a plus • Experience with HubSpot or similar CRM systems is a plus • Good grades in school are a plus

🏖️ Benefits

• Competitive salary • Opportunity to be part of a growing Customer Success team • Play a key role in the growth of the business in North America • Opportunity to rapidly grow to more senior roles within Customer Success • Be part of an ambitious international company • Monthly opportunity to meet colleagues physically for candidates based in Mexico City or Guadalajara