Telehealth Nurse

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🕒 June 24

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Small Door

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

🍽️ Food & Beverage

💼 Consulting

💰 $35M Series C - Small Door on 2025-07

Hospitality • Food & Beverage • Consulting

Small Door is a membership-based veterinary care service designed with human standards, providing a reimagined experience for pets, pet parents, and veterinarians. The company offers exceptional care, 24/7 telemedicine, and transparent pricing, all delivered in stress-free environments designed by animal experts. Small Door opened its flagship location in Manhattan's West Village in 2020 and has expanded to various locations across the East Coast, including New York City, Boston, and Washington DC.

📋 Description

• Engage with Small Door members through text-based chat and phone to provide telehealth services and member support • Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication • Independently handle and resolve tasks, adhering to high-quality standards and deadlines • Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings • Utilization of your clinical training and opportunities to give personalized care to patients virtually. • Maintaining accurate medical records and communication documentation • Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals • Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks • Lead, model, and exemplify Small Door experience standards

🎯 Requirements

• 5+ years of experience as a LVT/RVT/CVT • Ability to triage; knowledge of recognizing medical emergencies and illnesses • A drive to work for a company with a startup mindset, breaking tradition • Problem-solving self-starter who can both work independently and is also a team player • Excellent communication skills and highly organized with strong attention to detail • Customer service mindset, highly empathetic and compassionate • Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.) • Must be able to work flexible/non-traditional hours including weekends and holidays • Passion and a love for animals (especially cats and dogs!)

🏖️ Benefits

• Competitive salary ($18/hour) • An opportunity to make a real impact on the people around you • A collaborative group of people who live our core values and have your back