General Manager

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York, Massachusetts – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smart Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Smart Care is a company that specializes in the repair and maintenance of foodservice equipment, ensuring that grocery stores, convenience stores, restaurants, and non-commercial foodservice providers remain operational and efficient. With a focus on improving uptime and reducing operating costs, Smart Care offers a wide range of services, including equipment repair, maintenance, design, and installation for both hot side and cold side equipment such as ovens, fryers, refrigeration systems, and HVAC systems. The company is notable for having over 1000 technicians across 50 provider locations in the United States and has been named the 2024 Foodservice Equipment Repair and Maintenance Company of the Year. Smart Care emphasizes professional service, social impact, and community support, while also providing career opportunities with competitive pay and mentorship programs.

📋 Description

• Lead profitable growth of the Service, Installation and Equipment businesses in operating companies • Ensure high levels of safety, customer satisfaction, job profitability and quality work • Supervise and direct Leaders within Service, Installation and Equipment • Build the selling organization to grow market share and deepen customer relationships • Maintain a safe work environment and support injury-prevention efforts • Manage business P&L and overall financial health, targeting annual 10% top-line sales growth and 10% EBITDA increase • Prepare and execute the annual operating plan and develop budgets with department heads and controllers • Uphold company values, integrity and company policies • Meet with direct reports weekly and oversee talent acquisition, development and retention • Maintain relationships with top customers and general contractors; assess customer satisfaction and initiate remedial actions • Improve processes for better productivity • Oversee large projects and interpret performance reports • Create and conduct quarterly business reviews on Smart Care performance

🎯 Requirements

• Bachelor’s Degree in Construction Management (or similar degree program, with technical and financial components) or commensurate experience • 8-10 years of managerial/supervisory experience in a service-related industry • 2 or more years of previous P&L ownership and responsibility • 3 or more years of customer relationship development and management experience • Previous P&L accountability (minimum $10 Million responsibility) • Track record of success leading a technical workforce • Thorough understanding of initial call to cash process (i.e. sales, customer care, dispatch, service, supply chain, billing, etc.) • Prior experience in developing and working in service app and dispatch systems • Previous experience in HVAC, Grocery, Foodservice or equipment repair industry • Willingness to travel within the market spending significant time with current and potential customers and assisting the location managers with sound business processes • Valid driver’s license and acceptable motor vehicle record (5-year history) • Preferred: Previous experience managing a multi-branch technician workforce • Preferred: Previous experience managing direct customer relationships • Preferred: Excellent interpersonal and communication skills including sales ability • Preferred: Demonstrated experience developing strategic growth and service initiatives • Preferred: Demonstrated problem solving and decision-making skills in a fast-paced environment • Preferred: Demonstrated selection, hiring, and team development skills • Preferred: PC skills including MS Office