Bilingual Customer Service Representative

Job not on LinkedIn

🕒 June 27

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Systems & Methods, Inc. (SMI)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1971

💳 Fintech

🤝 B2B

🏛️ Government

Fintech • B2B • Government

Systems & Methods, Inc. (SMI) is a family-led business dedicated to enhancing the quality of life for families through innovative financial solutions. For over 50 years, SMI has provided critical funds to families by developing custom disbursement systems that cater to the unique needs of state and local agencies across the U. S. By leveraging advanced technology and a relationship-focused approach, SMI excels in delivering precise payment processing and comprehensive financial management services. Their offerings include child support processing, prepaid cards, and online banking solutions designed to ensure security, flexibility, and user-friendly experiences for individuals and families.

📋 Description

• Responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements • Process correspondence in accordance with Standard Operating Procedures and contract requirements • Document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements • Complete SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements

🎯 Requirements

• Fluent in English and Spanish is a must • High school diploma or equivalent • At least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience • Proficient in data entry skills including keyboard, mouse, and 10-key pad • Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products

🏖️ Benefits

• Work from home! • Paid training! • Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT • Benefits effective after 30 days of employment • 401(k) • Gym Membership Reimbursements • Career Growth Opportunities • Exciting, Fun and Supportive Virtual Work Environment • Coworkers Who Feel Like Family