Customer Support Specialist I

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Momentus Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Momentus Technologies is a company that provides a cloud-based event and venue management software platform designed for convention centers, corporate and university campuses, stadiums and arenas, performing arts centers, conference centers, and other specialized venues. Their product suite (Momentus Enterprise, Momentus Elite, Momentus WeTrack) centralizes booking, scheduling, operations, resource and risk/incident management, CRM, payments, and analytics to help venues increase bookings, streamline operations, improve revenue, and deliver safe, efficient events. The platform targets mid-to-large organizations and emphasizes real-time coordination across departments, reporting, and scalability.

📋 Description

• Assist clients with technical support through support emails, phone calls, and online training meetings. • Assist with software testing and the setup of new accounts. • Conduct online support and training. • Gather feedback for product team. • Provide technical support to clients and customer support team members. • Become an expert user on our software and keep up to date with new features and enhancements. • Work with customers and Momentus development team to resolve software errors. • Test new/improved functionality and/or bug fixes prior to general release. • Escalate unresolved customer support requests to a Senior Support Specialist. • Provide user training on specific features and/or modules. • Maintain and oversee file server cleanup and maintenance. • Build local Momentus sites for testing. • Become a trusted resource for key accounts. • Educate and develop existing customer accounts. • Demonstrate new features and unique use cases. • Action internal support requests such as demo configuration and support, document preparation, customer notifications and NetSuite administration.

🎯 Requirements

• 2+ years of customer service experience ideally in a high growth saas company. • Excellent phone and email communication. • Proficient in Microsoft Suite (Word, Excel, etc). • Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred. • Availability for on-call support over the weekend a few times a year.

🏖️ Benefits

• Comprehensive medical, dental, & vision insurance. • Exceptional 401k Match: Momentus will match 80% of your first 10%. • Unlimited Time Off: Rest and recharge on your terms. • Remote Work: We value our global team and proudly offer the freedom to work remotely. • Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues. • Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning.