Smiths Group plc
10,000+ employees
Founded 1851
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.
Field Service Technician I
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Smiths Group plc
10,000+ employees
Founded 1851
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.
📋 Description
• Troubleshoot, service, install/deploy, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites • Maintain field service logs and job files through completion • Conduct customer follow-up calls and drive customer satisfaction • Install, repair, and maintain field equipment and provide customer training • Respond to emergency and unscheduled service calls within response-time goals • Complete scheduled maintenance and document inspections, maintenance, and repairs • Order, install, and return parts; manage repair-parts cycle time • Maintain accurate inventories of parts and tools • Review logs for open issues and prepare customer reports • Participate in service sales opportunities and revenue programs • Maintain and calibrate tools and test equipment • Assess equipment performance using field-support data and recommend improvements • Provide technical support to customers and service professionals • Participate in site surveys, pilot programs, meetings, special projects, and report preparation • Build technical knowledge of Trace and X-Ray technologies • Collaborate with senior Field Service Technicians and Product Managers • Control and minimize costs while maximizing revenue • Submit expenses, time cards, and administrative documentation on time • Comply with health, safety, environmental, export-control, and security regulations
🎯 Requirements
• Associate’s Degree, related trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics • Equivalent comparative work and life experience of 1–3 years in a related electrical or mechanical field service role is acceptable • Computer literacy and proficiency with all programs in the MS Office Suite • Aptitude for learning specialized software programs • Minimum 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field • Excellent communication skills and strong customer-focus and teamwork orientation • Responsiveness to customer issues at all times • Willingness and ability to travel at short notice • Ability to maintain current technical certifications • Ability to pass TSA vetting and a federal background investigation for Sensitive Security Information access • Ability to lift/carry 80 lbs • Ability to push/pull 200 lbs • Ability to move/manipulate equipment weighing up to 1,000 lbs using specified assistance devices • Frequent bending, stooping, twisting, turning, and working in unusual positions requiring full-body mobility • Ability to work safely in extreme environments and around dangerous industrial equipment • Ability to handle stressful situations and multitask several projects • Self-motivated, reliable, and accountable • Excellent telephone skills • Willingness to work travel, overtime, and hours other than Monday–Friday when required • Compliance with drug-free workplace requirements and possible employment drug testing • Compliance with applicable U.S. export-control and security regulations
🏖️ Benefits
• Competitive Business Profit Plan • Medical insurance • Dental insurance • Vision insurance • 401(k) with company match • Paid time off • Training and opportunities for career growth locally and globally • Inclusive environment • Leadership focus on safety and wellbeing • Flexible benefits supporting health, wellbeing, financial, and lifestyle needs • Competitive benefits package
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