Smiths Group plc
10,000+ employees
Founded 1851
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.
Field Service Technician I
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Smiths Group plc
10,000+ employees
Founded 1851
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.
📋 Description
• Meet daily service repair needs and drive customer satisfaction • Install, repair, and maintain equipment in the field • Provide customer training as required • Document inspections, maintenance, and repair work and submit paperwork promptly • Order, install, and return parts and manage repair-parts cycle time • Review logs for open issues and prepare formal customer reports • Participate in service sales opportunities and support revenue programs • Maintain and calibrate tools and test equipment • Assess equipment performance using field-support data and recommend improvements • Provide technical support to customers and other service professionals • Participate in site surveys, pilot service activities, and meetings as needed • Maintain business communication and relationships with senior FSEs and Product Managers • Control and minimize costs • Travel daily to customer locations in and around the Detroit Metro area, including Detroit airport • Comply with health, safety, environmental, export-control, and security regulations
🎯 Requirements
• Associate’s Degree, related trade certification, or military training in electrical, electronic, or mechanical disciplines • 1–3 years of related electrical or mechanical field-service experience may substitute for the education requirement • 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field • Computer literacy and proficiency with all programs in the MS Office Suite • Aptitude for learning specialized software programs • Basic technical knowledge of Trace and X-Ray technologies • Excellent oral and written communication skills • Strong customer-focus and teamwork orientation • Responsiveness to customer issues • Willingness and ability to travel at short notice • Ability to work overtime and hours other than Monday–Friday when required • Must successfully pass TSA vetting and a federal background investigation if SSI access is required • U.S. Personal Security Clearance may be required • Ability to lift/carry 80 lbs • Ability to push/pull 200 lbs • Ability to move/manipulate equipment weighing up to 1,000 lbs using assistive devices • Ability to bend, stoop, twist, turn, and work in unusual positions • Ability to work safely in extreme environments around dangerous industrial equipment • Compliance with company health, safety, environmental, export-control, and security regulations • Willingness to submit to drug testing as permitted by law
🏖️ Benefits
• Competitive Business Profit Plan • Medical insurance • Dental insurance • Vision insurance • 401(k) with company match • Paid time off • Excellent training • Career growth opportunities locally and globally • Inclusive environment • Strong leadership • Focus on safety and wellbeing • Flexible benefits supporting health, wellbeing, financial, and lifestyle needs • Competitive benefits package
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