Field Service Technician II

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Logo of Smiths Group plc

Smiths Group plc

10,000+ employees

Founded 1851

⚡ Energy

🔐 Security

Engineering • Energy • Security

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

📋 Description

• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Maintains currency on all technical certifications • Assesses product/equipment performance based on field support data; recommends modifications or improvements • Uses initiative and dedication through positive use of downtime to consistently exceed customer and company requirements

🎯 Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics) • Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs • Must possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once • Must lift/carry 80 lbs and work safely in varied environments and around dangerous industrial equipment

🏖️ Benefits

• medical, dental, and vision insurance • 401(k) with company match • paid time off • flexible work arrangements • professional development opportunities

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