Senior Field Service Technician

🕒 3 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $68.6k - $109.8k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

🤝 B2B

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Hardware • B2B

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines • Deliver quality customer service and execute service work as per customer order and expectation • Ensure customer retention by effectively communicating the service work timeline and expectations • Identify opportunities for operational improvement and eliminate pain points • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements • Support the certification process of Associate Field Service Technicians and Field Service Technicians • Coach technicians and supervise complex site activities • Prepare material lists for service activities and ensure all materials meet quality standards • Proactively identify potential equipment failures and recommend corrective actions • Contribute to customer satisfaction by building and maintaining positive relationships • Identify potential new sales opportunities while addressing customer needs

🎯 Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment • Advanced level ability to interact and communicate (written and verbal) information to various levels within the organization • Collaborates well with others • Advanced level of ability to use Microsoft Office products • Moderate ability to Project Manage using MS Project or Excel • Advanced ability to write test plans and reports detailing test results • Advanced ability to stay organized and meet deadlines on administrative duties • Works with a sense of urgency and ownership; until the job is complete! • Candidates must already have work authorization that would permit them to work for ABB in the US.

🏖️ Benefits

• Health, Life & Disability insurance options • Choice between medical plan options: PPO or High Deductible Health Plan • Choice between dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid • Ability to “buy-up” to 66 2/3% of pay • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation based on years of service