Field Service Technician

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🔥 0 minutes ago

🏄 California, Tennessee – Remote

🏄 California – Remote 🎸 Tennessee – Remote

💵 $26 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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PVA

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare

PVA is a leading provider of innovative fluid dispensing solutions since 1992, specializing in automated and manual fluid dispensing, conformal coating, meter mix dispensing, selective coating, surface mount adhesives, custom automation, micro dispensing, and optical bonding. Their customer-driven solutions serve various industries, including solar, semiconductor packaging, printed circuit board assembly, medical device manufacturing, and consumer electronics. PVA is dedicated to excellence and precision, ensuring exceptional products and global support for its clients.

📋 Description

• Provide onsite technical support and installations at customer locations • Solve, diagnose, and resolve equipment and customer issues • Answer customer questions and resolve customer issues • Manage and update individual service tickets throughout the day • Ensure equipment operates properly at customer sites • Assist customers with process improvement and optimization • Determine whether issues are warranty-related or at the customer’s expense • Build strong customer relationships through onsite visits and post-shipment service and installations • Provide feedback for manual updates • Lead, assist, and support team members during runoffs, installations, rework installations, and onsite service • Share customer information within the department • Maintain expert technical knowledge of PVA products • Maintain confidentiality of customer information

🎯 Requirements

• Mechanical aptitude • Excellent interpersonal and problem-solving skills • Strong verbal communication and listening skills • Ability to work independently and in a team environment • Sound judgment and ability to anticipate consequences and contingencies • Calm, tactful demeanor in difficult situations • Ability to manage multiple projects and timelines with urgency and follow-through • Well organized, analytical, and detail oriented • Ability to follow direction with focused attention • Initiative and willingness to learn • Strong computer and Excel skills • Technical inclination in mechanical, controls, software, or related areas • Minimum one (1)+ year of technical service and commercial experience preferred • Associate degree in engineering preferred • Ability to travel heavily domestically • Ability to travel outside the geographic area • Ability to carry up to 50 lbs. • Onsite training in Upstate New York at the start of employment

🏖️ Benefits

• Medical, dental, and vision insurance • Free onsite health center • Employer-paid Life, AD&D, and long-term disability insurance • Employee assistance program • Paid holidays, vacation, and sick time • Paid parental leave • 401k savings with company match • New employee mentorship program • Competitive salaries • Onsite training at the start of employment