Field Service Technician II

Job not on LinkedIn

🔥 1 hour ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $74.4k - $100.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smiths Group plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1851

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

📋 Description

• Travel daily to locations in and around the Cleveland Metro area, including the airport • Troubleshoot, service, install, deploy, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites • Maintain field service logs and job filing systems • Conduct customer follow-up calls to ensure satisfaction • Meet daily service repair needs and drive customer satisfaction • Communicate effectively with customers and foster positive customer relations • Install, repair, and maintain field equipment; provide customer training as required • Respond to emergency and non-scheduled service calls within established response time goals • Complete scheduled maintenance within required deadlines • Document inspections, maintenance, and repair work; submit paperwork promptly • Order, install, and return parts; manage repair-parts cycle time • Maintain accurate inventories of parts and tools • Maintain current technical certifications • Review logs for open issues and prepare formal customer reports as necessary • Participate in service sales opportunities and support revenue programs • Seek knowledge growth and support from senior Field Service Technicians • Maintain and calibrate tools and test equipment • Assess equipment performance using field-support data and recommend improvements • Provide technical support to customers and other service professionals • Participate in site surveys, pilot service programs, meetings, special projects, and exclusive reports as required • Maintain technical knowledge of Trace and X-Ray technologies • Establish relationships with senior Field Service Technicians and Product Managers • Control and minimize costs while maximizing revenue • Submit expenses, time cards, and administrative tasks within specified timelines • Work travel, overtime, and hours outside Monday–Friday when required • Comply with company health, safety, environmental, export-control, and security policies

🎯 Requirements

• Associate’s Degree, related trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics • Equivalence through 1–3 years of comparative work and life experience in a related electrical or mechanical field service role is acceptable • Minimum of 3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field • Computer literacy and competency in all programs within MS Office Suite • Aptitude for learning specialized software programs • Excellent communication, organizational, interpersonal, and customer service skills • Strong customer focus and teamwork orientation • Willingness and ability to travel at short notice • Must be able to lift/carry 80 lbs • Must be able to operate carts, hoists, davit cranes, pallet jacks, or other specified devices • Full body mobility • Ability to work safely in varied environments around dangerous industrial equipment • May require successful TSA federal background investigation and/or U.S. Personal Security Clearance • Must comply with applicable U.S. export control and security regulations • May be required to pass a drug test before employment and during employment, as permitted by law

🏖️ Benefits

• Competitive Business Profit Plan • Competitive benefits package • Health and wellbeing support • Financial and lifestyle support for employees and families • Excellent training • Career growth opportunities locally and globally • Inclusive environment • Strong leadership • Focus on safety and wellbeing