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Modern Workplace Engineering Manager

Job not on LinkedIn

🕒 September 10

🏈 Alabama, Arizona, +30 more states – Remote

infoinfo

💵 $97k - $155.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👮‍♀️ Software Engineering Manager

Where this job comes from

Posted on SNHU Careers's careers page, not through a job board

First seen by Remote Rocketship September 10

Logo of SNHU Careers

SNHU Careers

10,000+ employees

Founded 1932

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

SNHU Careers is the careers and hiring portal for Southern New Hampshire University, a nonprofit institution focused on transforming learners’ lives. The site promotes the university’s mission-driven culture, inclusive values, employee benefits (including remote work options and paid time off), and a wide range of job categories from academics and teaching to business operations, student support, marketing, and campus roles. It encourages talent community sign-ups and highlights professional development, diversity and equity initiatives, and flexible work arrangements.

📋 Description

• Lead, coach, and develop a team of Modern Workplace engineers and administrators • Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies • Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions • Participate in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation • Review technical designs, implementation plans, scripts, configurations, and operational procedures • Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work • Translate departmental strategy and institutional requirements into technical roadmaps, delivery plans, and team assignments • Establish technical standards, engineering practices, documentation requirements, and accountability expectations • Conduct one-on-one meetings, performance discussions, technical coaching, and professional-development planning • Identify skill gaps and create opportunities for cross-training, knowledge sharing, mentoring, and technical growth • Partner with the Director on platform strategy, architecture, workforce planning, budgeting, vendor management, and service improvement • Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies • Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions • Support incident, problem, change, request, release, and configuration-management practices • Evaluate emerging technologies and recommend improvements • Develop automation and encourage scripting, standardization, and repeatable engineering practices • Monitor service performance, technical debt, workload distribution, platform health, and delivery outcomes • Communicate technical risks, dependencies, status, resource needs, and recommendations to leadership and stakeholders • Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions • Perform other responsibilities as assigned • Report to the Director of Modern Workplace Engineering

🎯 Requirements

• Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical field • Three or more years of formal people-management, supervisory, technical-leadership, or team-leadership experience • Bachelor's degree or equivalent years of experience in lieu of degree acceptable • Strong hands-on experience with Microsoft 365 administration and at least two major Modern Workplace disciplines, such as endpoint management, collaboration, identity, automation, messaging, or device engineering • Experience troubleshooting complex technical issues and guiding engineers through resolution • Experience designing, implementing, and supporting enterprise-scale technology solutions • Experience reviewing technical designs, scripts, configurations, implementation plans, and operational documentation • Demonstrated experience coaching technical employees, managing performance, and supporting career development • Experience managing competing operational priorities, escalations, projects, and technical resources • Working knowledge of IT service-management, security, governance, and change-management practices • Strong communication, decision-making, organizational, and stakeholder-management skills • Employees must reside in, and work from, one of the approved states • Reliable internet connection and a dedicated, properly equipped workspace free of distractions

🏖️ Benefits

• High-quality, low-deductible medical insurance • Low to no-cost dental and vision plans • 5 weeks of paid time off • Almost a dozen paid holidays • Employer-funded retirement • Free tuition program • Parental leave • Mental health and wellbeing resources • Reliable internet connection and a dedicated, properly equipped workspace for remote employees

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