Director, Customer & Partner Marketing

🔥 17 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🎡 Marketing

👻 Ghost score 10%

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SOCi, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

📣 Marketing

🤖 Artificial Intelligence

🛍️ eCommerce

Marketing • Artificial Intelligence • eCommerce

SOCi, Inc. is a transformative digital marketing platform designed for multi-location enterprises, offering a suite of tools powered by artificial intelligence. Their innovative SOCi Platform enables businesses to automate and optimize their local marketing efforts through various applications such as Genius Search, Genius Social, and Genius Reviews, focusing on enhancing visibility and engagement across all locations. By streamlining workflows and employing AI, SOCi helps brands maximize their online presence and respond efficiently to customer interactions.

📋 Description

• Develop and execute customer marketing strategies that generate expansion pipeline, accelerate cross-sell and upsell opportunities, and support customer retention • Partner with Account Management and Customer Success to align marketing programs with revenue targets, renewal priorities, and strategic account opportunities • Prioritize programs and allocate marketing resources against expansion and partner pipeline targets • Build targeted, account-based campaigns engaging customer buying groups and creating demand for additional SOCi solutions • Lead customer lifecycle marketing, including targeted campaigns, nurture programs, webinars, events, and customer communications • Use customer segmentation, account intelligence, and behavioral signals to deliver personalized marketing experiences • Turn product launches and new-module releases into cross-sell and upsell campaigns and support customer advocacy programs • Develop and execute co-marketing strategies with technology, integration, strategic, agency, and reseller partners • Build integrated campaigns, joint events, webinars, and content with Partnerships, Sales, and Product Marketing • Establish scalable partner marketing programs, processes, measurement frameworks, and channel enablement programs • Champion AI and automation to improve campaign execution, personalization, targeting, and efficiency • Automate workflows, accelerate campaign development, and scale high-performing programs • Establish KPIs and reporting for expansion pipeline, partner contribution, customer engagement, retention marketing, and revenue impact • Analyze performance data, optimize campaigns, prioritize investments, and communicate insights to leadership • Lead and develop a team of two Demand Generation Managers and a Marketing Coordinator • Serve as a strategic partner to Account Management, Customer Success, Partnerships, Sales, and Product Marketing • Own the customer and partner marketing budget and prioritize competing requests

🎯 Requirements

• 8+ years of B2B SaaS marketing experience, with a strong background in customer growth, demand generation, or account-based marketing • 5+ years in customer, expansion, or channel/partner marketing, including experience working with agency, technology, or reseller partners • 3+ years of people management experience, with demonstrated success developing high-performing teams • Proven track record of developing marketing programs that generate measurable pipeline and revenue, particularly through customer cross-sell and upsell initiatives • Experience executing integrated, account-based, and retention-focused marketing programs targeting complex B2B buying groups • Strong proficiency in marketing automation, CRM platforms (e.g., Marketo, Salesforce), and data-driven performance optimization, with hands-on experience building AI-enabled marketing workflows • Strong analytical, communication, and cross-functional leadership skills, with the ability to translate strategy into measurable results • Proven ability to align with Sales and Customer Success leadership and prioritize limited resources against competing demands • Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent experience • Preferred: experience marketing to multi-location, franchise, or local-business customers, or within a martech/agency ecosystem

🏖️ Benefits

• Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs • Empowering Career Growth and Success

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