Senior Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GR8 Tech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🎮 Gaming

☁️ SaaS

Gaming • SaaS

GR8 Tech is a leading provider of B2B iGaming solutions. It specializes in offering customizable software platforms for online gambling businesses, focusing on enhancing player experience and operational efficiency. GR8 Tech's comprehensive offerings include a full-featured sportsbook, online casino solutions, CRM systems tailored for iGaming, and secure payment gateways. The company emphasizes technology innovation and infrastructure to support emerging markets and multi-currency and multi-language operations, ensuring global reach. GR8 Tech is committed to security and has obtained several certifications to meet industry standards. With solutions ranging from platform customization to comprehensive risk management, GR8 Tech is poised to empower iGaming businesses for success.

📋 Description

• Own commercial growth plans and conduct regular business reviews aligned with client goals • Execute commercial renewals and identify upsell and cross-sell opportunities • Defend and negotiate complex commercial proposals, discounts, SLA compensations, and renegotiations • Analyze client ROI using CRM and BI data to uncover revenue opportunities and optimize product adoption • Translate client metrics and organizational structures into actionable product and operational feedback • Advocate for customer goals internally while identifying churn and integration risks • Gather customer feedback through direct communication and satisfaction surveys • Drive platform onboarding and guide newly signed accounts through initial configuration • Unblock operational issues across Legal, Compliance, Finance, Product, and Support teams • Track, follow up, and document client requests and feature updates in CRM, JIRA, and Confluence • Mentor and upskill internal team members and train new joiners • Deliver product upgrade presentations to clients and explain the development roadmap and new functionalities

🎯 Requirements

• 3+ years of experience in iGaming, either as an Account Manager or in a similar client-facing platform role • Advanced commercial negotiation skills and ability to build, explain, and defend financial proposals internally and externally • English proficiency at B2 level or higher • Deep understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges • Technical literacy in the software development life cycle (SDLC) and release management • Familiarity with account planning using CRM/BI tools • Experience with JIRA, Confluence, Miro, and Asana • Resilience and empathy in communication • Strong problem-solving mindset and ability to handle unfamiliar tasks or systems • Excellent time management and prioritization skills • Experience training or mentoring junior Account Managers (nice-to-have) • Advanced Microsoft Office skills, including Excel modeling and PowerPoint client pitches (nice-to-have) • Existing operator contacts in the iGaming industry (nice-to-have)

🏖️ Benefits

• Benefits Cafeteria with annual budget allocated to sports, medical, mental health, home office, and languages • Paid maternity/paternity leave • Monthly childcare allowance • 20+ vacation days • Unlimited sick leave • Emergency time off • Remote-first work arrangement • Tech support • Coworking compensation • Online, offline, and offsite team events • Internal courses • Growth programs