Atlassian Administrator

🕒 June 16

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 63%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Softgic

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51 - 200 employees

Founded 2011

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

Consulting • B2B • Artificial Intelligence

Softgic is a digital and cognitive transformation services company that provides custom software development, automation, cloud and cybersecurity, and emerging-technology solutions to business clients. With more than a decade of experience, Softgic offers specialized “labs” for Solutions Design (UX, Agile, process design), Build (coding, low-code, mobile, DevOps), Metaverse (VR/AR, blockchain, NFTs, virtual economy), Data (Big Data, BI, AI/ML), Automation (RPA, BPM) and Go Live (cloud, IT operations, cybersecurity). The firm emphasizes tailored, enterprise-focused services, dedicated teams, and project-based engagements to help clients modernize infrastructure, streamline processes, and adopt advanced technologies.

📋 Description

• Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management • Configure Jira projects, issue types, custom fields, screens, workflows, permissions, and notifications • Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures • Design and optimize Jira Service Management portals, request types, queues, and ITSM workflows • Gather stakeholder requirements and translate business processes into scalable Atlassian solutions • Develop and maintain automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs • Manage integrations with Okta, Azure AD, DevOps tools, and third-party systems • Administer user access, groups, permissions, and SSO configurations • Conduct access reviews and support compliance and audit requirements • Monitor performance, troubleshoot issues, and resolve Atlassian-related incidents • Manage Atlassian Marketplace apps for compatibility, security, and performance • Provide technical support and guidance to end users • Create technical documentation, knowledge base articles, and user guides • Deliver training and promote best practices • Participate in governance, platform optimization, and continuous improvement initiatives

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field, or equivalent experience • Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments • Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud • Expertise in Jira workflow design and administration • Knowledge of custom fields, screens, permission schemes, and notification schemes • Confluence administration and space management experience • Jira Service Management and ITSM process implementation experience • Automation experience with Automation for Jira, ScriptRunner (Groovy), and Atlassian REST APIs • Experience integrating Atlassian products using APIs, webhooks, and middleware solutions • Knowledge of Okta, SSO, and SAML • Experience managing users, groups, permissions, and security controls in cloud environments • Strong troubleshooting skills for Atlassian configurations, integrations, and platform performance • Scripting experience with Python, PowerShell, or JavaScript highly desirable • Excellent verbal and written communication skills • Ability to explain technical concepts to technical and non-technical stakeholders • User support experience and customer-service mindset • Ability to work independently and manage multiple priorities • Atlassian certifications, ITIL Foundation certification, regulated-industry experience, implementation or migration leadership, Agile/Scrum familiarity, SQL/reporting/BI experience, and compliance-framework knowledge are preferred • Advanced English (B2+/C1) required

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