Business Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Softheon

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $200k Venture Round on 2009-03

Healthcare Insurance • SaaS • Enterprise

Softheon is a company that provides comprehensive solutions for health plans and government agencies, automating critical healthcare processes to enhance member experience and achieve strategic goals. They offer a variety of services including shopping and enrollment, billing and payments, member renewals, and analytics, all aimed at improving user experience and operational efficiency. Softheon supports commercial and government markets with a focus on compliance and personalized member communication. The company is known for its technology that simplifies healthcare processes and enables health plan leaders to grow memberships, resolve challenges efficiently, and integrate operations into a single platform.

📋 Description

• Oversee day-to-day business operations to ensure smooth and efficient processes across departments. • Identify, design, and implement process improvements to enhance efficiency, productivity, and quality throughout the organization. • Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity. • Contribute to the development and execution of strategic plans that support business growth and operational excellence. • Collect, analyze, and interpret data to identify trends and insights that inform business decisions and drive operational improvements. • Lead and manage project management activities, including planning, execution, and monitoring of projects to ensure timely and successful completion. • Oversee budgeting, forecasting, and financial planning activities for the operations department. • Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals. • Conduct market research to stay informed about industry trends, the competitive landscape, and emerging technologies relevant to the healthtech sector. • Lead initiatives that promote continuous improvement and operational excellence within the organization. • Maintain detailed documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team. • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews. • Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values. • Provide guidance and mentorship to team members within your department and across diverse functions. • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews. • Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues. • Availability to work occasional weekends and overnight hours as needed.

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or a related field. Degree in STEM is strongly preferred. • 5-7 years of experience in business operations, project management, or a related role within the healthcare or technology sectors, with at least 2 years in a managerial position. • Experience within a STEM field is required. • Excel experience required. Some SQL experience preferred. • Must complete Six Sigma Green Belt Certification within 6 months of hire, if not already certified. • In-depth understanding of healthcare industry standards and regulations.

🏖️ Benefits

• For this position we offer a base pay of $90,000-$110,000, plus equity (when applicable), variable/incentive compensation, and benefits. • Work from your home company with a one-time home office stipend • Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents • Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave • 15 days to discretionary PTO based on YOS • 9 additional paid holidays • Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities