CRO Specialist

🕒 June 19

🇺🇸 United States – Remote

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Conversion Rate Optimizer (CRO)

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Solace

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.

📋 Description

• Own conversion optimization across key funnel surfaces, including paid and organic landing pages, intake flows, and pre-visit touchpoints. • Own funnel-level qualitative research by recruiting and interviewing patients, synthesizing insights into testable hypotheses, and ensuring learnings are shared across the team. • Collaborate cross-functionally with Product, Data, and Design to align experimentation with broader company goals. • Maintain a prioritized CRO backlog tied to business outcomes, not idea volume. • Partner closely with channel managers (Meta, Google Ads, etc.) to ensure message alignment across the entire funnel. • Build and ship experiments directly in Webflow. • Design, launch, and analyze experiments in Statsig. • Translate experiment results into actionable insights and clear recommendations for stakeholders. • Stay abreast of industry trends and best practices in the CRO space. Continuously seek opportunities to enhance the patient and advocate experience through innovative strategies and technology. • Help evolve Solace’s experimentation culture by improving frameworks, documentation, and decision-making standards.

🎯 Requirements

• 3–4 years of hands-on CRO experience, ideally in a lead-gen or sales-assisted funnel. • Proficiency in Webflow, with the ability to independently build and iterate. • Strong understanding of A/B testing, experimentation design, and statistical significance. • Ability to uncover patient needs through qualitative research and turn those insights into experiments that improve the patient journey. • Experience collaborating with cross-functional partners (e.g., product, design, analytics) to deliver seamless, high-impact tests. • Proficiency in data interpretation, reporting, and optimization; comfortable using dashboards or pulling reports to drive insights. • Familiarity with experimentation tools such as Statsig (or similar). • Strong organizational skills and the ability to manage multiple tests simultaneously. • Comfort collaborating in design tools like Figma. • A bias for action — you move fast, make sound decisions, and thrive under tight timelines. • Must be based in the United States.

🏖️ Benefits

• Offers Bonus • $50K – $65K Equity