Solari, Inc.
501 - 1000 employees
Founded 2007
🤲 Charity
🏥 Healthcare
🌍 Social Impact
Charity • Healthcare • Social Impact
Solari is a nonprofit provider of crisis response services that operates 988 and other crisis call centers, mobile crisis team dispatch, follow-up services, and crisis-system consulting. Founded in 2007, Solari synchronizes contact centers, mobile teams, and data management to build data-informed, cost-effective crisis systems that divert 911 calls to crisis lines and connect people in crisis to appropriate resources. The organization operates statewide 988/crisis contact centers in Arizona, Colorado, and Oklahoma, serves as a national 988 back-up call center, provides mobile crisis dispatch across multiple states, and reports having helped over 5 million people and handled 1M+ crisis calls per year since 2024. Solari emphasizes employee-centered operations, accreditation and awards, and a mission of "Inspiring Hope".
Supervisor, Clinical Services – LPC, LCSW, PSY, LMFT
🕒 July 27
Where this job comes from
Posted on Solari, Inc.'s careers page, not through a job board
First seen by Remote Rocketship July 27
Still open on Solari, Inc.'s site. Checked 12 hours ago.
Solari, Inc.
501 - 1000 employees
Founded 2007
🤲 Charity
🏥 Healthcare
🌍 Social Impact
Charity • Healthcare • Social Impact
Solari is a nonprofit provider of crisis response services that operates 988 and other crisis call centers, mobile crisis team dispatch, follow-up services, and crisis-system consulting. Founded in 2007, Solari synchronizes contact centers, mobile teams, and data management to build data-informed, cost-effective crisis systems that divert 911 calls to crisis lines and connect people in crisis to appropriate resources. The organization operates statewide 988/crisis contact centers in Arizona, Colorado, and Oklahoma, serves as a national 988 back-up call center, provides mobile crisis dispatch across multiple states, and reports having helped over 5 million people and handled 1M+ crisis calls per year since 2024. Solari emphasizes employee-centered operations, accreditation and awards, and a mission of "Inspiring Hope".
📋 Description
• Conduct clinical oversight and administrative supervision in the 24/7/365 Contact Center • Coach team members and provide timely guidance and feedback • Assist in developing, reviewing, and updating crisis services and clinical policies and procedures • Monitor and evaluate clinical and crisis key performance indicators • Complete quality and compliance audits and ensure performance-improvement feedback loops • Provide coaching and oversight to team leads for effective call center operations • Train new team leads, crisis agents, and peer support specialists • Implement trauma-informed care practices into clinical oversight, supervision, and policies • Collaborate with contact center leadership on service delivery, training, evaluation, outcomes, clinical initiatives, and new projects • Perform rotating clinical on-call responsibilities • Provide real-time staff support through clinical staffing, call monitoring, and answering incoming crisis calls when needed • Work the overnight schedule: Thursday 6:00 AM–10:00 AM and Thursday–Saturday 10:00 PM–10:00 AM • Perform other assigned tasks
🎯 Requirements
• Applicants must reside in the state of Colorado • Master’s Degree • Current CO Behavioral Health License (LPC, LCSW, PSY, LMFT) OR an out-of-state Behavioral Health License, with CO Behavioral Health Board Endorsement • 5+ years of related behavioral health industry experience • 1 year of clinical management experience • 2 years of crisis experience required • Minimum of 1 year of supervisory experience • Critical thinking skills and effective decision-making • Flexible interpersonal style to help coach others • Clear/concise/logical verbal and written business communication • Planning and organization abilities • Ability to maintain effectiveness during major changes in work tasks or environment • Ability to adjust effectively to new processes • Ability to build and maintain collaborative relationships • Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice • Stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and average jitter less than 20% of latency
🏖️ Benefits
• Friendly work environment • Generous paid time off (PTO) • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date • Competitive compensation • Convenient office locations and Hybrid Schedule • On-site fitness room free to all employees (Tempe Office) • Basic Life Insurance • Voluntary Life, Spouse, Child Insurance • Critical Illness w/free dependents • Critical Illness Spouse • Short Term & Long Term Disability- Starts first of the month after 90 days of employment • 401K & 401K Roth - Starts first of the month after 90 days of employment • United Pet Care • LifeLock for identity theft • LYRA EAP Program- 25 free sessions for mental health per family member
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