Technical Account Specialist

Job not on LinkedIn

🕒 2 days ago

🏄 California – Remote

🏄 California – Remote

💵 $52.8k - $77.4k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Solenis

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔬 Science

Energy • Science • Manufacturing

Solenis is a leading provider of specialty chemical solutions and services aimed at improving industrial operations and sustainability practices. The company serves various markets, including food & beverage processing, agriculture, pulp & paper, and oil & gas. Solenis is known for its innovative chemistries, advanced monitoring and control systems, and expert support, which enhance operational efficiencies and sustainability for its clients. With a focus on water treatment and process improvements, Solenis helps industries reduce costs, improve productivity, and attain environmental goals through bespoke solutions and consulting services.

📋 Description

• Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program. • Establish excellent relationships at all customer organization levels (end users /supervisors/managers). • Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department. • Install equipment following Standard Operating Procedures. • Conduct routine visits. • Maintain existing customer equipment in working conditions. • Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information. • Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance. • Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction. • Diagnose and resolve technical problems and/or conditions. • Manage adequate inventory levels in company vehicle and storage units. • Repair leased dish machines and equipment following priorities and in accordance with the service level agreement. • Execute administrative Duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager. • Complete paid annual training program and mandatory safety training.

🎯 Requirements

• High School diploma or equivalent required. • 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses. • Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays. • Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps. • Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods. • Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces. • Effective use of power tools in limited spaces. • Plumbing and electrical skills. • Must have a professional attitude and be self-motivated/directed. • Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills. • Ability to work cross-functionally to achieve company goals.

🏖️ Benefits

• Medical, dental and vision benefits available day one. • 401(k) with matching. • Paid time off plus holidays. • Learning and development opportunities. • Wellness programs.