Infusion Collections Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Soleo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Soleo Health is a specialty pharmacy company that goes beyond simply filling prescriptions by providing personalized patient experiences and access to specialized medications and infusion therapies. They offer treatment in patients' homes, in providers' offices, or at one of their many nationwide infusion centers. Soleo Health specializes in treating complex and ultra-rare diseases with a focus on improving patient quality of life and optimizing health outcomes. They work closely with patients, providers, pharmaceutical manufacturers, payors, and health systems to deliver high-cost therapies, demonstrating value through real-world outcome data. Soleo Health is recognized for its clinical excellence and dedication to patient care, and offers nationwide services, including an online portal, Soleo Connect®, for real-time communication.

📋 Description

• Research all balances on accounts receivable and take necessary collection actions to resolve them timely • Research assigned correspondence and take necessary action to resolve requests • Review and work correspondence folder requests • Make routine collection calls on outstanding claims • Identify billing errors, short payments, unpaid claims, cash application issues and resolve accordingly • Identify potential risk and write-offs, status appropriately, and report or escalate to management • Research payer refund requests and status refunds according to findings • Document detailed notes in the company software system • Identify issues and trends and escalate to the Manager when assistance is needed • Provide exceptional customer service to internal and external customers • Ensure compliance with federal, state and local governments, third-party contracts and company policies • Answer phones and take patient calls regarding balance questions • Use portals and other electronic tools • Ensure claims are on file after initial submission • Identify, escalate and prepare potential payer projects for management and company liaisons • Write detailed appeals with supporting documentation • Keep abreast of payer follow-up and appeal deadlines • Submit secondary claims

🎯 Requirements

• 2 years of home infusion collection experience is required • CPR+ system experience is strongly preferred • High School Diploma or equivalent • Knowledge of HCPC coding and medical terminology • Experience providing customer service to internal and external customers • Word, Excel, Teams and Outlook experience • Must be dependable • Excellent phone and email communication skills • Must be able to communicate well with branch, management, patients and insurance carriers • Ability to perform account analysis when needed

🏖️ Benefits

• Competitive Wages • 401(k) with a match • Referral Bonus • Paid Time Off • Great Company Culture • Annual Merit Based Increases • No Weekends or Holidays • Paid Parental Leave Options • Affordable Medical, Dental, and Vision Insurance Plans • Company Paid Disability and Basic Life Insurance • HSA and FSA (including dependent care) Options • Education Assistance Program