Customer Solution Specialist

🕒 June 23

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Act as the primary point of contact for assigned customers, building strong, trusted relationships • Customer Case Triage Regional KPI tracking and Prioritization • Resolve customer issues and escalate complex cases when necessary • Monitor customer performance, usage, and satisfaction metrics • Gather customer feedback and share insights to improve products and services • Maintain accurate records of customer interactions in Solera systems

🎯 Requirements

• 3 - 5+ years of experience in customer success, solutions consulting, account management, or a similar role • Strong problem-solving and analytical skills • Excellent communication and interpersonal skills • Ability to manage multiple accounts and priorities simultaneously • Experience working with CRM tools (e.g., Salesforce, Billing Platform)

🏖️ Benefits

• EQUAL OPPORTUNITY EMPLOYER • Health insurance • Professional development opportunities