Operations Manager, Project Management

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Lead a team of (8 +) Comprehensive Project Manager members to achieve defined performance metrics. • Provide team members with regular recognition and feedback based on performance metrics. • Manage the team to achieve Field Operations success metrics of Quality, Cycle time & Accuracy. • Monitor capacity, cycle time, goals and objectives for the team. • Oversee, train and support the onboarding of new Project Managers.

🎯 Requirements

• 5+ years of claims experience in the insurance industry or relevant leadership work in adjacent fields. • Experience working in the insurance industry or around a high-end property industry such as interior design, fine arts, antiques, high end furniture, fine textiles and rugs, and designer or couture closing and/or equivalent education in the relevant areas. • Excellent customer service skills. • Top of the line organizational skills. • Strong attention to detail, with knowledge of insurance policies and claims practices. • Extremely detail and execution oriented with problem solving and leadership skills. • Professional customer service focused demeanor and excellent communication skills. • Ability to manage day-to-day operations of a team of remote employees based within your region. • Ability to assess a claim situation and define a services approach which meets the needs of the customer. • Excellent written and verbal communication skills. • Bachelor’s degree required.

🏖️ Benefits

• EQUAL OPPORTUNITY EMPLOYER