Director, Business Analytics, Customer Insights – Performance

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Sonova Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🏥 Healthcare

🧬 Biotechnology

Healthcare • Biotechnology • Consumer Hearing

Sonova Group is a global leader in innovative hearing care solutions, providing a range of products including personal audio devices, hearing aids, cochlear implants, and audiological care services. Established in 1947 and headquartered in Stäfa, Switzerland, Sonova operates through multiple business units such as Hearing Instruments and Audiological Care, alongside well-known brands like Phonak and Unitron. With a presence in over 100 countries, Sonova is dedicated to improving the lives of those with hearing loss through advanced technology and comprehensive care.

📋 Description

• Lead enterprise business intelligence, reporting, and analytics strategy across all business functions. • Develop executive dashboards, KPI scorecards, and performance reporting packages. • Establish enterprise reporting standards, metric definitions, and data governance processes. • Identify trends, risks, and opportunities impacting revenue, profitability, customer acquisition, and operational performance. • Lead customer insights and marketing analytics including acquisition cost, campaign effectiveness, conversion performance, and customer lifetime value. • Develop analytics supporting Contact Center performance, workforce planning, productivity, and customer experience initiatives. • Partner with Finance on forecasting, budgeting, strategic planning, business case development, and profitability analysis. • Develop reporting and performance measurement capabilities supporting Managed Care growth, clinic productivity, provider performance, referral conversion, and retail operations. • Provide predictive analytics, scenario modeling, and strategic recommendations to executive leadership. • Identify opportunities to automate reporting and business processes through technology and AI-enabled solutions. • Build and maintain scalable self-service reporting capabilities using Power BI and related technologies. • Lead cross-functional analytics initiatives and support enterprise transformation programs. • Mentor and develop high-performing analytics talent and establish best practices in reporting, visualization, and data storytelling. • Present business insights and recommendations to executive leadership teams.

🎯 Requirements

• Bachelor's degree in Accounting, Business Analytics, Finance, Economics, Statistics, Information Systems, Data Science, Accounting, or related fields. • 10+ years of progressive experience in Business Intelligence, Analytics, FP&A, Strategic Planning, or Performance Management. • 5+ years leading high-performing analytics or business intelligence teams. • Experience supporting executive decision-making through analytics and performance reporting. • Healthcare, managed care, retail healthcare, or multi-site operations experience preferred. • Advanced analytics, forecasting, and business intelligence expertise. • Strong financial acumen and strategic planning capabilities. • Advanced proficiency with Power BI, Excel, SQL, and related reporting platforms, with the ability to quickly learn and apply new tools as business needs evolve. • Data visualization and executive-level data storytelling skills. • Experience with automation, AI-enabled reporting, and process improvement initiatives.