Director, Patient Responsibility, AR

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Provide strategic leadership, oversight, and continuous quality improvement for Ventra Health's Patient Responsibility Center of Excellence • Direct and govern the entire patient billing and collection process • Ensure end-to-end workflow excellence, operational efficiency, regulatory compliance, and measurable improvements in cash flow, aging analysis, and patient satisfaction across all self-pay functions • Develop and implement comprehensive accounts receivable strategy • Establish and maintain standardized performance metrics, Key Performance Indicators (KPIs), and governance frameworks • Oversee and optimize patient account lifecycle management • Build, mentor, and develop a high-performing team of accounts receivable specialists and analysts • Monitor aging analysis reports, trends, net collection rates, and other accounts receivable metrics • Manage integration and optimization of billing and collection systems • Collaborate with Client Success, Finance, Compliance, Technology, and Operations teams

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field (Master's degree preferred) • Minimum 7+ years of healthcare revenue cycle management experience • Minimum 5+ years of progressive leadership experience managing billing, collections, or accounts receivable functions in healthcare settings • Minimum 3+ years of direct people management and team leadership experience • Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), or Certified Healthcare Billing and Management Executive (CHBME) preferred • Experience with hospital or facility-based physician billing models preferred • Advanced knowledge of end-to-end revenue cycle operations, particularly self-pay workflows • Expertise in patient accounts receivable management, aging analysis, and cash flow optimization • Strong understanding of billing regulations, state billing laws, and consumer protection regulations (FDCPA, TCPA) • Strong financial acumen and ability to analyze complex financial data, aging reports, and performance metrics • Advanced proficiency with data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar) • Experience with healthcare billing systems, EHR platforms, patient responsibility platforms, and collection management systems (Epic, Cerner, Athena, or similar) • Understanding of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines) • Strong problem-solving skills and ability to drive continuous improvement initiatives and operational efficiency • Strong time management and organizational skills

🏖️ Benefits

• Ventra performance-based incentive plan • Referral Bonus