Claims Specialist, L1 – Bilingual, Spanish Preferred

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🔥 1 minute ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

📋 Claims Specialist

🚫👨‍🎓 No degree required

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Sonsio Vehicle Protection

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1984

🚗 Transport

Transport • Automotive

Sonsio Vehicle Protection is a leading provider in the automotive industry, offering a comprehensive range of vehicle protection plans. Since its inception in 1984, Sonsio has been protecting vehicles with programs that cover Tire Road Hazard Protection, Appearance Packages, Parts & Labor Warranties, Mechanical Advisory, and more. Their services are designed to provide affordable and valuable coverages that ensure vehicle safety and maintain their resale value. Sonsio is also involved in the NTT INDYCAR SERIES as a primary sponsor, showcasing their commitment to motorsports and the vehicle protection industry.

📋 Description

• Process standard claims accurately and within SLA • Maintain detailed claim documentation, photos, and communication logs • Provide high-quality customer service to contract holders and repair facilities • Accurately enter and update customer information, interactions, and case details in applicable CRM • Collaborate effectively with other teams’ members, other departments as well to coordinate customer support efforts and resolve issues • Achieve call, QA, and attendance metrics • Follow established workflows, and escalation processes • Handle and resolve customer complaints in a professional and timely manner. • Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.

🎯 Requirements

• Minimum 1-2 years of experience in customer service and/ or claims processing, preferably within a call center environment. • High School Diploma required; Associate or bachelor’s degree preferred. • Proficiency in using Salesforce and Microsoft Office Suite; Outlook, Word, Excel. • Ability to efficiently navigate multiple computer systems while assisting customers. • Excellent verbal and written communication skills. • Proven ability to convey complex information clearly, accurately, and concisely. • Strong commitment to providing exceptional customer experiences. • Demonstrated ability to handle inquiries, issues, and complaints with professionalism and care. • Strong time management and multitasking capabilities in a fast-paced environment. • Effective analytical and problem-solving skills to identify and resolve issues efficiently. • High level of accuracy and attention to detail in processing claims and documentation. • Flexible and adaptable to change; able to learn new systems and processes quickly. • Ability to collaborate effectively with team members and cross-functional departments. • Must have access to a computer with a built-in operating system (e.g., Windows or macOS) and at least one external monitor to perform daily job responsibilities.

🏖️ Benefits

• paid time off • medical • dental • vision • 401k match (50% on the dollar up to 7% of employee contribution)