Senior Manager, AMER Operations

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $164.6k - $247k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sony Interactive Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🎮 Gaming

🔧 Hardware

📡 Telecommunications

Gaming • Hardware • Telecommunications

Sony Interactive Entertainment is a prominent division of Sony Corporation responsible for the PlayStation brand and family of products and services. It designs, produces, and sells hardware and software for gaming consoles such as the PlayStation 5, PlayStation 4, and PlayStation VR2. Sony Interactive Entertainment also offers a range of digital services including PlayStation Plus, an online subscription service that provides access to a vast library of games and exclusive content. The company is heavily involved in the development and publishing of video games, offering popular titles like Horizon Forbidden West and Gran Turismo 7. Additionally, it supports indie game developers and hosts live competitive gaming events, contributing significantly to the gaming industry's ecosystem.

📋 Description

• Lead all AMER logistics and warehousing operations across the US, Canada, and Latin America • Oversee inbound logistics, port-to-warehouse destination activity, warehouse operations, and outbound transportation for B2B and B2C channels • Partner with Japan Logistics on inbound transportation, shipment planning, lead times, capacity, risks, and issue resolution • Coordinate with freight forwarders, customs partners, port providers, warehouse teams, 3PLs, and logistics partners • Ensure stock is received, transferred, and made available accurately and on time • Manage warehousing partners to deliver service, productivity, cost control, resilience, and flexibility • Manage outbound transportation and On Time In Full performance across retail, distributor, eCommerce, and PlayStation Direct requirements • Lead logistics and warehouse operations teams, managing performance and developing capability • Establish governance, KPIs, reporting, escalation routines, and standardized metrics reviews • Own monthly business reviews and annual partner review processes • Drive continuous improvement, Lean culture, value stream mapping, waste removal, warehouse productivity, transport performance, and operational ways of working • Collaborate cross-functionally with Planning, Commercial, D2C Operations, Finance, Customer Service, Operational Excellence, Transformation, and regional teams • Input into the MRP process and communicate operational plans effectively

🎯 Requirements

• 12+ years’ experience in logistics, warehousing, supply chain operations, transportation, fulfilment, or a related field • Strong experience managing regional logistics and warehouse operations across complex supply chains • Experience with inbound freight, port-to-warehouse activity, 3PL warehousing partners, and outbound transport providers • Strong understanding of B2B and B2C operational requirements, including retail fulfilment, eCommerce, and direct-to-consumer delivery • Proven ability to manage service partners against cost, service, resilience, and performance expectations • Strong leadership experience managing operational teams and influencing cross-functional partners • Excellent analytical and problem-solving skills • Strong stakeholder management skills across Logistics, Planning, Commercial, Finance, Customer Service, D2C, and regional teams • Excellent written, verbal, and presentation skills • BA/BS in Supply Chain, Logistics, Operations, Business, or another related field preferred • Background check required at the offer stage

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Matching 401(k) • Paid time off • Wellness program • Employee discounts for Sony products • Potential eligibility for a bonus package • Flexible/remote work arrangement