Customer Service Advocate I

🔥 16 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BlueCross BlueShield of South Carolina

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

BlueCross BlueShield of South Carolina is a leading health insurance provider that offers a variety of health plans, including individual and family plans, Medicare options, and group health plans. The organization focuses on providing coverage and resources for members, employers, and healthcare providers, ensuring access to quality healthcare services. With a commitment to promoting healthier lifestyles and supporting community health, BlueCross BlueShield of South Carolina plays a vital role in the healthcare landscape of the region.

📋 Description

• Respond to telephone, written, web, or walk-in customer inquiries accurately, promptly, and courteously • Document customer inquiries accurately • Initiate or process adjustments and conduct research to resolve inquiries • Coordinate with other departments to resolve problems • Respond to, research, and assist with priority inquiries and special projects • Provide management with feedback regarding customer problems, questions, and needs • Maintain accurate records of complaints and customer comments • Recommend procedural and technique changes to improve processes • Follow complaints through resolution or report them to management • Maintain knowledge of quality work instructions and company policies • Maintain departmental productivity, quality, and timeliness standards • Identify and report or refer suspected fraudulent activities and system errors

🎯 Requirements

• High School Diploma or equivalent • Excellent verbal and written communication skills • Strong human relations and organizational skills • Ability to handle high stress situations • Good judgment skills • Strong customer service skills • Ability to learn and operate multiple computer systems effectively and efficiently • Basic computer operating skills • Familiarity with standard office equipment • Two years of customer service or call center experience preferred • Knowledge of word processing, spreadsheet, and database software preferred • CMS residency requirement for certain divisions: lived in the US for at least three of the last five years • Must be able to work full-time, 40 hours per week, Monday-Friday

🏖️ Benefits

• Subsidized health plans, dental and vision coverage • 401k retirement savings plan with company match • Life Insurance • Paid Time Off (PTO) • On-site cafeterias and fitness centers in major locations • Education Assistance • Service Recognition • National discounts to movies, theaters, zoos, theme parks and more • Opportunity to develop skills, advance careers and contribute unique abilities