Member Care Coordinator

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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SouthernMED Pediatrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

👥 B2C

🧘 Wellness

B2C • Wellness

<SouthernMED Pediatrics> SouthernMED Pediatrics is a multi-location pediatric medical practice in South Carolina that provides primary and preventive care for children, including well visits, vaccinations (flu shots), counseling, nurse triage, same-day sick visits, and patient portal/billing services. The practice emphasizes patient-centered, community-focused care with centralized support services and nurse triage teams, online scheduling, patient forms, and multiple office locations across the state.

📋 Description

• Support care management services within a large pediatric practice • Work closely with nurses, social workers, providers, and families to coordinate care • Improve patient outcomes and ensure seamless access to services across clinical and community settings • Coordinate care plans for pediatric patients with medical, behavioral, and social needs • Collaborate daily with nurses, social workers, and providers to implement and monitor care plans • Serve as a primary point of contact for families, assisting with scheduling, referrals, and follow-up • Track patient progress, document interventions, and maintain accurate records in the EMR and Care Management System • Facilitate communication between internal teams and external providers, specialists, and community resources • Identify gaps in care and escalate concerns to clinical staff as appropriate • Support transitions of care (e.g., hospital discharge, specialty referrals) • Ensure compliance with care management protocols and quality standards

🎯 Requirements

• Experience in care coordination, case management, healthcare, or similar healthcare role • Excellent organizational, communication, and problem-solving skills • Ability to manage multiple patients and priorities in a fast-paced environment • Comfortable working independently in a remote environment while maintaining strong team collaboration • 3+ years of relevant experience in care coordination, case management, or a similar healthcare role (pediatrics strongly preferred) • Demonstrated experience working alongside nurses and/or social workers in a clinical or care management setting • Strong understanding of healthcare systems, referrals, and community resources • Proficiency with electronic medical records (EMR) systems

🏖️ Benefits

• 401(k) • 401(k) matching • AD&D insurance • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance