Consumer Loan Closing Support Specialist

🔥 14 hours ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $43.5k - $69.4k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Provide operational support throughout the consumer real estate loan closing process • Ensure accuracy, compliance, and timely completion of consumer real estate transactions • Partner with lenders, underwriters, processors, and closers from approval through funding • Build rapport and elicit request or issue details from support team lenders and customers • Provide exceptional internal customer service and support a positive borrower experience • Respond to and resolve support requests within established Service Level Agreements • Address questions involving automatic transfers, flood determinations, title work, insurance, disclosures, titling, purchase contracts, surveys, VIN verification, entity documentation, payoffs, settlement statements, HUD/closing statements, and funding • Document employee identification information, contact information, and request or issue details • Prioritize and schedule requests/issues • Escalate requests/issues to the appropriate department when required • Alert management to emerging trends in requests or incidents • Take ownership of assigned tasks and challenges • Complete required onboarding, compliance, and other management-assigned training

🎯 Requirements

• High School Diploma Required • One to Three Years of Experience with Consumer Real Estate Loans and Consumer Loan Documentation Experience Required • Loan Processing and/or Closing with Real Estate Transactions is Preferred • Microsoft Word, Excel, Adobe, and Outlook • Knowledge of NewGen is Preferred, but not Required • Exceptional time management and organizational skills • Excellent communication skills • Basic computer knowledge and ability to learn department software and new software programs • Ability to manage simultaneous tasks and adhere to timelines/deadlines • Ability to work independently and in a team environment • Ability to solve problems and appropriately escalate issues • Basic math skills • Effective oral, written and interpersonal communication skills • Ability to work under minimal supervision • Ability to follow documented procedures • Ability to independently research information to answer support questions • Ability to communicate in person, on the phone, and through electronic channels • Ability to use a computer frequently, including typing and sustained attention to a monitor • Ability to sit, walk, and/or stand for extended periods; bend and reach

🏖️ Benefits

• Secure and distraction-free remote work setting with reliable internet connection required • Required annual compliance training • New Employee Orientation • Consumer Loan Closing Lender Support Team onboarding training plan • Additional relevant training identified by Management

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