Customer Care Associate

Job not on LinkedIn

🔥 16 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program • Gather thorough documentation and enter information into various systems • Support KDHE programs, systems, policies, and procedures • Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs • Respond to calls courteously, accurately, and concisely • Provide high-quality customer service with accurate information • Evaluate information received through phone contacts • Ask appropriate follow-up questions and solicit additional information • Evaluate the potential impact of information provided • Use telephones, email, and web browsers • Maintain up-to-date knowledge of regulations, policies, and guidelines • Complete assigned training as necessary • Maintain the integrity and confidentiality of records and communications • Perform other duties as assigned

🎯 Requirements

• Must reside in Kansas • High School diploma or GED equivalent • Minimum of six (6) months’ experience in customer service • MS Office, Outlook, and Internet usage experience • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility • Knowledge of Medicaid and managed care programs • Active listening skills • Ability to adapt/respond to different types of characters • Able to multi-task, prioritize, and manage time effectively • Good interpersonal and communication skills both verbally and in writing • Knowledge of basic grammar, spelling, and punctuation • Ability to type 28–30 wpm accurately • Willingness to work part of a team • Ability to maintain the integrity and confidentiality of all records and communications • Strong computer skills with the ability to maneuver in complex software systems • Bilingual Spanish/English ability to speak and read both languages fluently for bilingual rate • Ability to work any listed shift between 8:00 am and 7:00 pm CST

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