Payment Operations Analyst

🔥 12 hours ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $60k - $95.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Support day-to-day operations for sending and receiving FedNow and RTP instant payments • Process payments, monitor activity, and complete periodic reporting • Research and resolve returns, rejects, and operational corrections within designated timelines • Support planning, testing, and implementation of product enhancements, platform releases, regulatory or industry changes, and conversions • Coordinate with IT and vendor partners to identify root causes and resolve system, file, or transmission issues • Support major incidents and time-sensitive payment issues outside normal business hours as needed • Assist with audit readiness, risk assessments, and control testing • Gather documentation and evidence to support compliance with ISO 20022 and Nacha requirements • Investigate and respond to customer and internal inquiries regarding FedNow, RTP, and other electronic payments • Maintain operating procedures, product documentation, job aids, and test scripts • Produce KPI/KRI reporting • Partner with the Financial Intelligence Unit to identify, escalate, and mitigate suspected fraud and suspicious activity • Partner with cross-functional teams to integrate instant payment solutions with upstream and downstream systems and operational workflows • Support ACH, wire, and tokenized deposit operations or related projects as needed • Take ownership of assigned operational tasks and challenges

🎯 Requirements

• Bachelor’s degree required, or equivalent combination of education and relevant work experience • 5+ years of professional experience • 2 to 3 years in payment operations, payment support, or related functions • Financial institution or fintech experience preferred • Relevant industry certification preferred (e.g., AFPP, APRP, AAP), or commitment to obtain one within 12 months of hire • Working knowledge of RTP, FedNow, and ISO 20022 • Understanding of core payment system functions, including validations, rule engines, fees, postings, settlement, routing, message formatting, and status reporting • Strong analytical and problem-solving skills • Clear written and verbal communication skills • Collaborative approach with peers, stakeholders, end users, and vendors • Proficiency with Microsoft Office • Ability to learn new systems/tools quickly • Growth mindset and comfort navigating ambiguity and building processes with limited direction • Ability to work 11:30 am–8:30 pm Eastern Time • Must be available outside normal business hours as needed for major incidents and time-sensitive payment issues • Ability to communicate in person, by phone, and through electronic channels • Ability to use a computer frequently, including typing and sustained attention to a monitor • Ability to sit, walk, and/or stand for extended periods • Ability to bend and reach

🏖️ Benefits

• Remote or hybrid work arrangement, if applicable • Secure, distraction-free remote work setting with reliable internet connection • Equal Opportunity Employer, including disabled/veterans