Service Delivery Fulfillment Specialist

Job not on LinkedIn

🕒 June 5

🏈 Alabama, Arizona, +22 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Managing new orders, entering customer data, scheduling installations, and ensuring customer satisfaction with installations and products • Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines • Receiving orders from business sales representatives, verifying accuracy, and gathering information from customers • Facilitating communications between customers and sales associates with a focus on quality assurance and customer satisfaction • Entering orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout the installation process • Managing multiple projects, including escalations, ensuring accuracy and detailed follow-through • Creating service tickets and notating Customer Relationship Management (CRM) tools for all orders • Other duties and/or responsibilities may be assigned as needed

🎯 Requirements

• High school diploma or general education degree (GED) • One to two years related experience and/or training; or equivalent combination of education and experience • Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred • Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI) • Valid driver’s license and a good driving record • Intermediate skill in essential software applications, including Outlook, Excel, and Word required • Strong customer service skills with emphasis on phones and data entry required • High level of accountability and detail orientation required • Knowledgeable in Salesforce.com and Single View preferred • Understanding of ROI and beginner knowledge of port process preferred

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Up to seventy-five dollars a month towards cable and internet services • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment