Customer Success Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $70k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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SparkPlug

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

🛒 Retail

☁️ SaaS

B2B • Retail • SaaS

SparkPlug is a software company specializing in sales incentive solutions for retailers, brands, and restaurants. It empowers frontline sales teams by offering incentive campaigns that improve sales, build better relationships with partners, and enhance employee engagement. The platform provides tools for managing inventories, streamlining operations, and driving growth through education and interactive content. SparkPlug effectively integrates with point-of-sale systems to deliver real-time analytics and incentivize sales results, ultimately improving employee retention and sales velocity. It caters to various roles, including business owners, marketing leaders, sales leaders, operations leaders, and frontline employees, with a focus on optimizing marketing strategies and automating incentive campaigns.

📋 Description

• Driving expansion and adoption of our software and services • Managing the onboarding process for each new customer • Assisting the sales team in driving and managing referrals • Reviewing the customer journey, identifying how it’s supported, taking a consultative approach in helping clients to overcome issues and achieve goals • Providing critical insights to the product team as a means to improve our developing platform • Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey • Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies • Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing • Achieve and exceed quarterly onboarding goals • Upselling existing accounts to more premium tiers

🎯 Requirements

• Minimum of 2-5 years of professional experience in SaaS customer success • Excellent written and oral communication skills and equally excellent attention to detail • Tenacity and the willingness to pursue hard goals despite obstacles • Flexibility and creativity to circumvent obstacles as they emerge • Tech-savvy and proficient in standard communication, collaboration, and task management tools • Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes • Experience using the Hubspot Sales and/or Marketing suites (Nice to Have) • Experience selling software to retail or restaurant customer bases (Nice to Have) • Experience working as a frontline employee in retail, restaurant, or service industry roles (Nice to Have) • Experience working in early-stage, high growth company environments (Nice to Have)