Senior Account Manager

🕒 April 17

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Spectrio

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

📱 Media

🛒 Retail

💰 Convertible Note on 2014-06

B2B • Media • Retail

Spectrio is a leading provider of comprehensive customer engagement solutions, offering a variety of services including Digital Signage, Interactive Kiosks, Wi-Fi Marketing, Overhead Music, On-Hold Marketing, and Scent Marketing to over 150,000 locations worldwide. Their offerings are designed to enhance the way businesses engage with their customers through innovative, interactive, and sensory experiences. Spectrio caters to a wide range of industries such as automotive, retail, healthcare, hospitality, and many more, aiming to help businesses connect with customers and enhance brand loyalty through dynamic and personalized experiences.

📋 Description

• Develop and nurture strong, long-term relationships with senior-level stakeholders across key accounts • Serve as one of the primary points of contact and strategic advisor, proactively addressing client needs, challenges, and goals • Foster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success • Conduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement • Identify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products • Create and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion • Monitor competitive landscape and industry trends to recommend strategies that keep clients ahead of the curve • Oversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development • Ensure timely and successful delivery of solutions that align with client goals and exceed expectations • Track and manage key project timelines, budgets, and outcomes to ensure that projects stay on course • Act as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively • Provide proactive communication, keeping clients informed of updates, new products, and service enhancements • Develop customized solutions and present new initiatives to help clients achieve their business goals • Conduct regular check-ins and status meetings, addressing any concerns and ensuring ongoing client satisfaction • Analyze client performance metrics to identify trends, opportunities, and areas for improvement • Prepare and present detailed reports on account status, revenue growth, and performance to both clients and internal stakeholders • Offer data-driven recommendations to optimize client outcomes and continuously improve service delivery

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field • 5+ years of experience in account management, with a track record of managing high-value or enterprise-level clients • Proven ability to drive revenue growth through upselling, cross-selling, and account expansion • Experience managing complex, multi-stakeholder client relationships • Strong interpersonal and communication skills, with the ability to influence and negotiate with senior-level stakeholders • Ability to manage multiple client accounts and priorities in a fast-paced environment • Experience working across multiple industries or verticals • Experience developing and executing strategic account plans • Proficiency in Salesforce and Google Workspace • Strong analytical skills and attention to detail • Excellent organizational and time-management abilities

🏖️ Benefits

• Medical • Dental • Vision • Paid Parental Leave • 401k • HSA • FSA • Dependent Care FSA • Short and Long Term Disability • Life Insurance • EAP • Paid Time Off • Paid Sick Time • Paid Holidays • Education Reimbursement