Strategic Account Manager

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SafeRide Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🚗 Transport

Healthcare Insurance • Transport

SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences.

📋 Description

• Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships • Lead data-driven conversations with clients to enhance membership services and overall performance • Identify and drive expansion opportunities within the embedded account base in partnership with Sales • Lead expansion implementations in coordination with Strategic Accounts leadership • Partner with Operations to define, implement, and monitor performance measures and operational goals • Proactively identify, address, and resolve operational and account-related issues • Provide performance insights and growth recommendations to internal leadership • Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility • Facilitate contract implementation, training, and compliance requirements • Lead development of operational procedures and project management initiatives tied to client contracts.

🎯 Requirements

• Bachelor’s degree or equivalent experience • 3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology • Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater • Strong written and verbal communication skills • Analytical mindset with ability to interpret data and drive insights • Ability to manage multiple stakeholders and build consensus across teams • Strong organizational and project management skills • Willingness to travel up to 1x per month • Experience in consulting or solutions architecture (preferred) • Experience with HubSpot or other CRM platforms (preferred) • Experience working in fast-paced, high-growth environments (preferred).

🏖️ Benefits

• We offer a remote-first work environment • Competitive compensation • Comprehensive benefits including: • Career growth and development opportunities in a mission-driven organization • Competitive salary, annual bonus opportunities, and equity options • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO, paid company holidays, and paid parental leave.