Account Manager

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🔥 23 hours ago

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Manage current client accounts by building and maintaining relationships • Provide exemplary customer service via email and phone • Serve as the liaison between Clients and ProviderSoft development staff • Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls • Understand Client needs at a level of detail sufficient to define functional requirements • Document system functionality and its use • Demonstrate new functionality and communicate Client feedback • Communicate system update information and other ProviderSoft news to accounts • Conduct Client audits and negotiate audit increases with current accounts

🎯 Requirements

• Bachelor’s degree preferred • Understanding of business requirements and the ability to translate these into functional and efficient support for Clients • Self-Motivated; Ambitions to manage accounts independently and effectively • Exceptional written and verbal communications skills • Creative thinker and an attention to detail • Hard working and an ability to wear many hats • Seeks positive criticism and ways to improve efficiency regularly • Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc. • Desire and talent for working with people; ability to positively affect difficult business negotiations

🏖️ Benefits

• health insurance • retirement plans • professional development • flexible work arrangements