User Events Program Manager

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🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 0%

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Spektrix

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

💰 Venture Round on 2021-03

Consulting • Marketing • Arts

Spektrix is a comprehensive ticketing CRM system designed to support the arts, culture, and live entertainment sectors. It offers a unified platform for managing ticket sales, marketing, and fundraising efforts, alongside providing robust support, training, and consultancy services. Spektrix is committed to helping organizations in the arts industry increase revenue and engage audiences through personalized online experiences. By connecting clients with sector experts, web agencies, and software developers, Spektrix serves as both a technology partner and a strategic advisor, aiding in organizational growth and development.

📋 Description

• Plan and deliver Spektrix’s small-group, in-person activation events for client power users across the US, Canada, the UK, and Ireland • Lead cross-functional delivery roadmaps across Client Success, Delivery, Strategy & Operations, Enablement, and Community • Negotiate staffing commitments, mitigate risks, resolve bottlenecks, and escalate resource conflicts • Develop standardized templates, milestones, and planning workflows • Oversee venue selection, catering, AV, accessibility, budgets, and staff travel • Design agendas and sessions, coordinate regional input, and run facilitator preparation, dry runs, and readiness checks • Design post-event surveys and measure sentiment, ROI, and product or feature activation • Lead debriefs and implement process, content, and logistics improvements • Manage invitations, registrations, reminders, prerequisites, and attendance using community platforms and internal tools • Write event messaging and collateral • Capture feedback, photos, quotes, and activation data for marketing and follow-up • Travel to key events to manage onsite logistics and participant experience

🎯 Requirements

• At least three (3) years’ experience planning and delivering in-person events, including logistics, suppliers, attendee communications, and post-event follow-up • Experience shaping learning or user enablement experiences • Strong project or program management skills, including managing concurrent events, dependencies, and cross-team contributors • Ability to influence colleagues and managers without direct reporting authority • Experience selecting venues, coordinating catering and travel, managing vendors, and monitoring budgets • Excellent written and verbal communication skills • Strong organizational skills and attention to detail • Ability to use attendance data, user feedback, and outcome measures to identify improvements • Strong technical aptitude and confidence using project management tools, spreadsheets, communication platforms, and web-based applications • Sound judgment balancing quality, cost, workload, and deadlines • Collaborative approach, openness to feedback, and accountability • Ability and willingness to work across time zones and travel within the US and internationally • Must be based in the Eastern Time Zone or Central Time Zone with willingness to work EST hours • Experience with in-person user events, customer conferences, or training events for a SaaS company is a bonus • Experience in arts, culture, or live events is a bonus • Experience with event registration, marketing automation, or online community platforms is a bonus

🏖️ Benefits

• Company paid medical, dental and vision insurance • 21 days of PTO • 14 paid holidays • 10 paid sick days • 401(k) with 4% employer match • Two paid volunteering days per year • Professional development opportunities • Flexible working with support for WFH setup / equipment • Month-long paid sabbatical after 5 years of service • Free snacks, drinks and breakfast items in offices • Regular social activities • Travel expenses covered for required onsite events • NYC onsite stipend for each day worked onsite

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