Customer Experience Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spot & Tango

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🍽️ Food & Beverage

🛍️ eCommerce

👥 B2C

💰 $38.5M Series B - Spot & Tango on 2022-03

Food & Beverage • eCommerce • B2C

Spot & Tango is a direct-to-consumer pet food company that produces and delivers customized, fresh meals for dogs (and possibly cats), typically using an online subscription model. The company creates personalized meal plans based on each pet’s profile and ships prepared food to customers, positioning itself in the fresh pet-food niche and the e-commerce/subscription retail channel.

📋 Description

• Handle personalized inbound and outbound phone, SMS, email, and chat interactions • Build rapport with customers and maintain positive, professional relationships • Become an expert in Spot & Tango products, services, and internal systems • Provide efficient and effective customer support • Share customer insights with CX Managers and cross-functional leaders • Advocate for service improvements, streamlined processes, and better customer experiences • Handle sensitive and complex customer interactions • Pilot new efforts to drive sales and retention

🎯 Requirements

• Minimum of 1 year of experience in a contact or call center, or a related field • Experience working with D2C subscription businesses or in the pet industry is a plus • Excellent written and verbal communication skills • High comfort engaging with customers over the phone • Ability to quickly build rapport with people • Strong problem-solving skills and ability to think on your feet • Proven ability to de-escalate unhappy customers and transform them into satisfied advocates • Eagerness to learn, grow, and develop professional skills • Resilience and a positive attitude in a customer-facing role • Ability to thrive in a fast-paced environment and balance multiple priorities • Belief in customer service as a growth driver and brand differentiator • Dog lover is a plus • Weekend staffing may be required

🏖️ Benefits

• Market-competitive hourly compensation • Benefits package • Full-time schedule of 40 hours per week