Customer Service Representative – Mass Merch & Chains

Job not on LinkedIn

🔥 13 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $45.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bertelsmann SE & Co. KGaA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Bertelsmann SE & Co. KGaA is a global media and education company that has evolved from a small book publisher founded in 1835 into a diverse organization with over 80,000 employees worldwide. The company operates various business units, including the RTL Group, Penguin Random House, BMG, Arvato Group, Bertelsmann Marketing Services, and Bertelsmann Education Group, which offer job opportunities across about 50 countries. Bertelsmann is dedicated to fostering an equitable and inclusive workplace, encouraging personal initiative, creativity, and diverse perspectives among its workforce.

📋 Description

• Serve as the first point of phone and email contact for customers, sales representatives, and internal and external customers • Answer inquiries relating to products and pricing • Track orders • Resolve customer problems • Work Monday–Friday, 8:30 a.m.–5:00 p.m. • Support the growing Support Center in Westminster, Maryland

🎯 Requirements

• High School diploma or equivalent; some college preferred • 2–3 years’ prior customer service experience • Order fulfillment experience; support center experience preferred • Excellent organizational and prioritization skills • Ability to multi-task, work independently, and be a self-starter • PC proficiency including Microsoft Excel • Experience communicating through email; Outlook experience a plus • SAP and MARC experience a plus • Effective written and oral communication skills • Professional, patient, and empathic phone presence • Bilingual or multilingual fluency desired but not required; German, Japanese, Chinese, Spanish, and French mentioned • Ability to develop existing and newly acquired skills to advance within the customer support center along a defined developmental track • Skills assessment may be part of the consideration process

🏖️ Benefits

• Bonus or profit share, contingent on the company's results • Equal Opportunity Employer and Affirmative Action employer