Operational Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $66.6k - $93.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Global Partners LP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🚗 Transport

⚡ Energy

🛒 Retail

Transport • Energy • Retail

Global Partners LP is a leading independent liquid energy supplier and retail operator headquartered in Waltham, Massachusetts. For over 90 years, the company has focused on community, safety, and creating stability for its stakeholders. Global Partners operates across the U. S. , with an extensive network of terminals, gas stations, and retail stations, particularly in the Northeast. They provide a range of energy products including biodiesel, butane, gasoline, propane, and renewable diesel. The company is also committed to sustainability, offering solutions like low-carbon fuels and voluntary carbon offsets through their GlobalGLO™ initiative. Additionally, Global Partners collaborates with Greentown Labs to drive climate technology innovation, aiming for a net-zero future. Recently, they have expanded their operations by acquiring a liquid energy terminal in East Providence, Rhode Island.

📋 Description

• Support all sales groups by obtaining and maintaining customer setup information • Properly input data and maintain accurate records • Administer customer allocations • Partner with internal and external contacts to obtain new customer setup information, including taxes, pricing, and other customer-related information • Ensure records are obtained and processed within defined timelines • Coordinate with other suppliers to ensure full terminal setup • Understand system requirements and processes • Input and maintain customer setup information in legacy and terminal automation systems • Handle, research, resolve, and escalate customer setup inquiries and issues as appropriate • Serve as point of contact for customers with allocation and loading issues • Communicate directly with clients and maintain key customer relations • Compile reports on customer setups as needed • Authorize carriers to pull off accounts and ensure data is tied to appropriate accounts • Configure and distribute driver access cards • Monitor and manage carrier insurance documentation • Handle terminal access agreements • Perform other duties as required

🎯 Requirements

• Customer service experience, managing customer setups and maintaining data (preferred) • Industry knowledge, including terminal structures (throughput or exchange) (preferred) • Understanding and experience working with Petroex codes (preferred) • Excellent verbal and written communication skills (preferred) • Professional demeanor and ability to solve problems, work under pressure, and handle/resolve issues proactively and reactively (preferred) • Demonstrated time management skills and ability to organize and manage multiple priorities (preferred) • Strong attention to detail and ability to work well in a team environment (preferred) • Proficiency with Microsoft Office Suite, Openlink, RightAngle, and PDI Software (preferred) • Ability to interpret insurance certificates, account request forms, and other operational correspondence (preferred) • Routine report writing and correspondence (preferred) • Ability to speak effectively with peers, customers, and counterparties across the industry (preferred) • Ability to interpret and carry out written, oral, or diagram-form instructions (preferred) • Problem-solving involving several concrete variables (preferred) • Bachelor's Degree (preferred) • Ability to work 9pm–6am • Requires after-hours on-call support one week per month

🏖️ Benefits

• Competitive salaries and opportunities for growth • Talent Development Team trainings for growth and job development • Medical insurance • Dental insurance • Vision insurance • Life insurance • Additional wellness support • 401(k) with a match component • Tuition reimbursement after 6 months of service • Virtual and in-person interviews, depending on the role