Customer Service Representative

🔥 20 minutes ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WVU Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

WVU Medicine is a comprehensive health system affiliated with West Virginia University, providing medical services through a network of hospitals across West Virginia. The system includes notable facilities such as J. W. Ruby Memorial Hospital, WVU Medicine Children's, and various other regional medical centers. WVU Medicine offers a wide range of healthcare services, including specialized and advanced medical treatments such as robotic heart surgery. It's also involved in medical education, research, and community health initiatives, emphasizing a mission of delivering high-quality care to the communities it serves.

📋 Description

• Resolve patient billing concerns accurately and in a timely manner • Implement collection policies and procedures • Interview and counsel patients regarding payment arrangements, charity assistance, and other financial matters • Work with patients to resolve account balances • Accurately post payments and adjustments • Communicate workflow problems to management • Resolve patient billing and third-party payer concerns • Answer patient questions quickly, accurately, and courteously • Identify and screen Medicare charity cases within established guidelines • Rebill accounts as necessary • Operate keyboards, fax machines, telephones, and other business equipment • Perform duties in a high-stress environment with constant interruptions and normal business office surroundings

🎯 Requirements

• High school diploma or equivalent • One (1) year experience in a healthcare setting preferred • One (1) year previous customer service experience preferred • Excellent oral and written communication skills • Knowledge of medical terminology preferred • Knowledge of ICS-9 and CPT coding preferred • Demonstrated customer service relations • Analytical skills necessary for problem solving • Knowledge of Fair Debt Collection Act • General knowledge of third party payers, collection laws, and collection procedures required • Excellent telephone communication skills • Working knowledge of computers, including Microsoft Word and Excel • Current knowledge of Medicare reimbursement process and audit regulations • Understanding of UB92/1500 bill forms contents and EOMB’s • Ability to understand written and oral communication • Ability to communicate with patients according to established age-specific education/standards • Ability to operate keyboards, fax machines, telephones, and other business equipment • Must meet stated physical requirements, including lifting/force requirements and manual dexterity

🏖️ Benefits

• Full-time schedule with 40 scheduled weekly hours • Day shift • Non-exempt position