Business AI Operations Lead

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🔥 18 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🤖 AI Engineer

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Spreedly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

💳 Fintech

💰 $75M Private Equity Round on 2019-11

Consulting • Logistics • Fintech

Spreedly is a payment orchestration platform that helps merchants, merchant aggregators, and fintech companies optimize and scale their payment operations. By providing access to a wide ecosystem of hundreds of gateways, PSPs, and fraud tools across multiple currencies, Spreedly allows businesses to manage complex payment infrastructures with ease. Their platform supports billions of global transactions, offering cross-industry intelligence to enhance transaction success rates. With a focus on flexible and secure payment solutions, Spreedly stores over a billion payment methods in a PCI-Level 1 compliant vault, minimizing regulatory burdens for its users.

📋 Description

• Lead AI workflow discovery across Product, Engineering, and other R&D functions. • Partner with stakeholders to understand business needs, operational challenges, and existing processes. • Identify opportunities where AI and automation can reduce manual work, improve execution, or increase productivity. • Document and maintain identified R&D opportunities in the shared company AI workflow inventory for prioritization. • Translate selected opportunities into clear requirements, success measures, and implementation plans. • Design and build prioritized AI workflows across R&D and other business functions. • Translate business requirements into practical solutions using approved AI platforms and shared capabilities. • Deliver assigned solutions on time and communicate risks or delays early. • Test solutions with business users, incorporate feedback, and support successful adoption. • Serve as the AI build owner for assigned workflows. • Own solution design, development, testing, launch, maintenance, and ongoing optimization. • Monitor solution performance and identify opportunities for continued improvement.

🎯 Requirements

• 5+ years of experience in Business Operations, Marketing Operations, process improvement, automation, or a related field. • Hands-on experience designing, implementing, and maintaining operational workflows. • Experience using Claude or similar tools to build AI-enabled business workflows. • Experience with APIs, low-code or no-code platforms, workflow automation, or prompt engineering. • Experience applying AI or automation to improve business processes and productivity. • Strong ability to translate business needs into practical, usable solutions. • Experience with business systems, workflow automation, and modern technology platforms. • Experience with HubSpot, Salesforce, or comparable business platforms. • Demonstrated ability to drive adoption and organizational change without direct authority. • Strong analytical, project-management, communication, and stakeholder-management skills. • Ability to manage multiple priorities across different business functions. • Strong attention to detail and commitment to reliable, maintainable execution.

🏖️ Benefits

• Competitive salary + Equity • Outstanding Medical and Dental benefits, including 100% employer-paid options • Company-paid Life and Disability insurance • Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA) • Open Paid Time Off policy + 12 weeks of paid leave for new parents • Matching 401(k) plan (5% up to $5,000 yearly) • $1,000 annual professional development stipend • Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement • Access to company-paid professional coaching service • Visits to HQ in Durham, North Carolina for remote employees