Delivery and Program Operations Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Sprezzatura

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏛️ Government

💼 Consulting

🏥 Healthcare

Government • Consulting • Healthcare

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides secure, scalable, and human-centered digital solutions to federal agencies. It specializes in DevSecOps, health IT modernization, intelligent automation, benefits delivery and claims processing, digital communications, data analytics/business intelligence, and organizational change management. Sprezzatura focuses on end-to-end IT and professional services across the product lifecycle—helping government clients modernize systems, improve delivery through Agile and DevSecOps practices, and translate strategy into measurable execution.

📋 Description

• Track Delivery strategic goals and Objectives and Key Results (OKRs) • Build and manage budgets, evaluate options and costs, and flag risks and decisions requiring leadership attention • Manage Delivery leadership calendars, meetings, logistics, invitations, communications, and materials • Track action items and follow-ups through completion • Plan and coordinate travel for Delivery leaders and staff • Collect OKR progress updates and maintain key results, owners, and due dates • Prepare OKR status summaries and dashboards for the VP of Integrated Operations and Delivery leadership • Coordinate quarterly OKR reviews and planning sessions • Coordinate Delivery All-Hands meetings, recordings, edited content, presentation decks, and follow-up communications • Manage Delivery group communications and distribution lists • Connect Delivery teams with Integrated Operations shared services and route requests to appropriate owners • Apply operational processes, templates, and checklists and recommend improvements • Plan and execute leadership offsites, client events, team gatherings, and employee engagement activities • Manage event venues, vendors, quotes, contracts, deposits, schedules, transportation, and deliverables • Provide financial oversight for initiatives, events, travel, and related spending • Review vendor pricing, proposals, contracts, invoices, deposits, and final billing • Present cost, logistics, and value tradeoffs and recommended paths forward to leadership • Support timesheet administration and coordinate spot bonus requests • Order gifts, flowers, recognition items, and manage team holiday gifts • Handle special projects and identify opportunities to streamline administrative work using AI tools and automation

🎯 Requirements

• Bachelor Degree with experience considered in lieu of a degree • 7+ years of progressive experience in delivery operations, business operations, program or project management, or a related operations role partnering with senior leaders • Proven experience planning and managing complex, multi-stakeholder initiatives such as leadership offsites and client events, including vendor selection, negotiation, and contracting • Demonstrated experience building and managing budgets, analyzing costs against plan, and ensuring financial accuracy and accountability • Strong analytical skills with the ability to evaluate options, weigh cost, risk, and value, and make clear recommendations to leadership • Proficiency with Microsoft 365 (Excel, Teams, SharePoint) • Familiarity with enterprise business systems such as Deltek Costpoint and ADP • Comfort using AI tools and automation to improve efficiency and scale operations • Sound judgment and discretion in handling confidential business, financial, and personnel information • Strong written and verbal communication skills and the ability to influence and coordinate across Delivery, Integrated Operations, clients, and vendors • Bachelor's degree or equivalent combination of education and experience • Familiarity with federal contractor business practices, including cost tracking and compliance in a Costpoint environment • Project management certification (PMP, CAPM, or equivalent) or Certified Meeting Professional (CMP) preferred • Ability to obtain and maintain a Public Trust or other federal clearance as required • U.S. Citizen or Permanent Resident required • Must have reliable internet service that allows for effective telecommuting on days working remote • Must be authorized to work in the U.S.; employer participates in E-Verify

🏖️ Benefits

• Medical, Dental, and Vision • Health Saving Account (when enrolled in eligible plan) with Company contribution • Company paid Life, Accidental Death, Short-term & Long-term Disability • Voluntary Accident, Hospital Indemnity, & Critical Care Insurance • Voluntary Medical & Dependent Care Flexible Spending Accounts • Accrued Paid Time Off & Company Paid Holidays • 401(k) Retirement Plan with Company match • Remote work arrangement within the U.S. • Reliable internet service for effective telecommuting