Specialty Care Navigator, Trauma

🕒 July 29

🇺🇸 United States – Remote

💵 $33 - $42 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Telephonic screening, brief intervention, and referral of members to a trauma specialty treatment provider. • Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals. • Utilize Judith Herman’s phase based trauma treatment model to provide stabilization support to members in their process of engaging in care. • Utilize motivational interviewing to assist members in engaging in care. • Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider. • Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs. • As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis. • Utilize written communication skills to interact with members and providers through email. • Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes. • Identify and problem-solve issues that serve as a barrier or disruption to care. • Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience. • Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), as needed. • Participate in staff meetings, case consultations, and trainings. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

🎯 Requirements

• Required mental health license: LCSW, LMFT, LPC • Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma. • Experience with motivational interviewing, diagnostic assessment, and triage. • Knowledge of phased-based trauma treatment model and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc). • Excellent listening, written and verbal communication skills. • Acknowledge and embrace diversity and inclusion. • Experience working with diverse populations. • Motivated to go above and beyond for members to provide a high-touch experience. • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. • Able to multi-task and context switch!

🏖️ Benefits

• Competitive total rewards package including stock options • Benefits