Talent Operations Manager

Job not on LinkedIn

🕒 June 26

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 33%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 139 days.
• Jobs at this company usually fill in 49 days.
• Reposted once.

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Springboard

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1990

🏨 Hospitality

💼 Consulting

✈️ Travel

Hospitality • Consulting • Travel

Springboard is an online learning platform specializing in career-focused bootcamps that provide training in fields such as Data Science, Data Analytics, Software Engineering, Cybersecurity, and UI/UX Design. With a strong emphasis on mentorship and personalized support, Springboard offers a job guarantee for its graduates, ensuring they acquire the skills necessary to land a job in these competitive fields. The platform's curriculum includes hands-on projects, regular one-on-one guidance with industry mentors, and comprehensive career coaching.

📋 Description

• Own end-to-end operations and quality management of course talent, including mentors and live instructors, across Tech, Allied Health, and AI programs • Design onboarding, training, and readiness strategies for mentors and live instructors • Ensure consistent performance management, QA, and remediation standards across programs • Create systems to identify performance risks and lead improvement plans • Own talent capacity planning for cohort launches and ongoing delivery across all programs • Anticipate coverage gaps and mitigate risk before escalation • Drive sourcing strategy, execution, and hiring workflows for new course talent roles • Define hiring readiness, role expectations, and onboarding handoff • Maintain a consistent hiring bar across talent types • Build scalable talent operations processes and documentation • Manage the internal team to route tickets, execute payments, and improve response times • Use data and dashboards to monitor talent performance, coverage, and risk • Design and implement a community across contracted course talent roles • Communicate strategic risks and opportunities to Program Leadership with clear recommendations and tradeoffs • Catalyze feedback loops for program iteration and high-quality delivery outcomes • Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies • Build stakeholder relationships, assess processes and bottlenecks, establish improvement priorities, and manage Talent Operations team responsibilities during the first 90 days • Own forecasting, capacity planning, hiring practices, talent management, performance management, coaching, and remediation systems within 6 months • Develop an engaged Course Talent community, establish data-driven reporting and decision-making, influence program strategy, and support scalable program staffing within 12 months

🎯 Requirements

• 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field • Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction • Experience sourcing and hiring talent (contracted or full-time) • Strong written and verbal communication skills • Comfortable giving and taking feedback; previous experience in positions that required providing feedback, such as coaching or managerial experience • Enjoys building systems and using data to inform and drive decisions • Bonus: experience working in B2B and/or allied health fields

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