Talent Operations Manager

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🔥 1 minute ago

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Springboard

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1990

📚 Education

💳 Fintech

☁️ SaaS

Education • Fintech • SaaS

Springboard is an online learning platform specializing in career-focused bootcamps that provide training in fields such as Data Science, Data Analytics, Software Engineering, Cybersecurity, and UI/UX Design. With a strong emphasis on mentorship and personalized support, Springboard offers a job guarantee for its graduates, ensuring they acquire the skills necessary to land a job in these competitive fields. The platform's curriculum includes hands-on projects, regular one-on-one guidance with industry mentors, and comprehensive career coaching.

📋 Description

• Owns the end-to-end operations and quality management of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs. • Ensures we have the right talent, onboarded effectively, performing consistently, and deployed reliably as programs scale. • Serves as the central owner of talent execution and quality. • Manage a small team and partner closely with program leadership and support operations functions. • Design strategy for onboarding, training, and readiness processes for mentors and live instructors. • Ensure consistent performance management, QA, and remediation standards across programs. • Create systems to identify performance risks and lead improvement plans. • Own talent capacity planning to support cohort launches and ongoing delivery across all programs. • Drive sourcing strategy, execution, and hiring workflows for new course talent roles. • Build and maintain scalable talent ops processes and documentation for the team.

🎯 Requirements

• 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field. • Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction. • Experience sourcing and hiring talent (contracted or full-time) • Strong written and verbal communication skills • Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience) • Enjoys building systems and using data to inform and drive decisions • Bonus: experience working in B2B and or allied health fields.

🏖️ Benefits

• Flexible work arrangements