Lead Solutions Consultant

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $134k - $223k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems • Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX. • Understand potential business opportunities at customer prospects. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization. • Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack. • Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact. • Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy. • Translate complex platform capabilities into business value for executive and practitioner audiences. • Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations. • Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team.

🎯 Requirements

• Experienced Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients • A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting. • Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences. • Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence and CCaaS, as well as integrations between systems. • Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills. • Thought leader with a track record of publishing, speaking, or contributing to industry conversations. • Open to feedback and committed to continuous learning • Demonstrates empathy and builds trust quickly • Willingness for up to 40% travel, largely within the US • Bachelor's degree in Marketing, Business, Communications, or a related field • 5+ years' experience in a solutions consulting/sales engineering role • Experience with Sprinklr or similar Unified-CXM platforms a plus • Understanding of AI and automation as applied to marketing and CX use cases. • Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments. • Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management • Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications

🏖️ Benefits

• Health insurance • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage