Lead Solutions Consultant

🔥 3 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $134k - $223k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Develop and present customized solutions using Sprinklr's AI-powered platform for complex business challenges across service, social, marketing, and research • Collaborate with sales and consulting teams to integrate AI and data science capabilities into client infrastructures • Design and showcase automation solutions, including agentic AI, robotic, and AI-powered technologies • Design scalable, high-performance, cost-efficient architectures using the Unified-CXM platform • Provide guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments • Create technical and system architectures for current environments, future landscapes, and solution comparisons • Promote ethical and responsible use of AI in technology solutions • Lead presales activities, including presentations, solution recommendations, technical workshops, RFP support, and Proofs of Concept • Collaborate with customer success, architects, specialists, engineering, and product marketing to configure demonstrations and validate requirements • Apply design thinking and human-centered design to experience-oriented enterprise solutions • Partner with the sales organization to help drive Sprinklr revenue

🎯 Requirements

• Bachelor's degree in computer science, mathematics, or engineering • Master's degree preferred • 7–10 years of experience in enterprise architecture, data architecture, and Contact Center and UC environments • 5+ years of experience with software architecture and design within CCaaS systems • Demonstrated experience implementing AI solutions for marketing technology and social media management • Expertise in cloud contact center ecosystems, including Genesys, Amazon Connect, NICE, and Five9 • Expertise in cloud-based martech solutions • Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions • Ability to communicate complex AI-driven functions as business value to executives, IT, and business leads • Thought leadership experience through publishing whitepapers, speaking at industry events, blogging, or similar activities • Ability to perform deep discovery of customer architecture frameworks and connect them with Sprinklr Data Architecture • Expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments • Experience with IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified Communications (UC), and Analytics • Must be local to customers and willing to travel up to 40% of the time

🏖️ Benefits

• Voluntary healthcare coverage for employees and family where applicable • Paid time off • Mentoring Program • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage • Discretionary bonus plan, commission plan, and/or equity plan, depending on role