Bilingual Patient Engagement Specialist I – English/Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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Sprinter Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🧘 Wellness

💰 $33M Series A on 2021-11

Healthcare • SaaS • Wellness

Sprinter Health is a hybrid in-home and virtual primary care provider that expands access to proactive, preventive healthcare by combining community-based, W-2 “Sprinters” (trained phlebotomists with medical assistant and community health worker skills) who perform hands-on diagnostics and wellness checks in patients’ homes with a virtual clinical team of physicians, nurses, pharmacists, and care navigators. Their full-stack platform and operations close care gaps, deliver preventive screenings and diagnostics, coordinate medications and referrals, and scale longitudinal primary care and wellness visits for payer and provider partners and patients.

📋 Description

• Review and follow up on inbound requests received from existing outreach campaigns • Use deep prospecting techniques to reach patients in a personalized and engaging way • Use an auto-dialer tool to make 150 to 200 outbound calls to patients every day • Talk to approximately 80 to 100 patients and book an average of 19 appointments each day • Build trust with prospective patients and caregivers to encourage and motivate appointment scheduling • Educate patients on the importance of receiving ordered services and the benefits of receiving them in-home with Sprinter Health • Build a strong understanding of each partner's care model to answer outstanding patient questions • Collaborate with representatives and healthcare professionals to ensure a seamless patient experience • Escalate customer questions and concerns to other teams for additional support • Perform other duties and/or projects as assigned

🎯 Requirements

• At least 2 years of outbound call center experience including at least 1 year in the healthcare industry • Proficiency in using electronic health record (EHR) systems and other healthcare software • Excellent written and verbal communication skills to present and explain information to customers • Proven skill managing multiple channels of communication including phone, email, chat, etc. • Experience with Zendesk (preferred) • Experience with Five9 (preferred) • Experience working in an on-demand service or healthcare environment • Fluent and accurate communication about medical topics in Spanish • Ability to work from a home address in the United States • Ability to work in one of the listed U.S. time zones: Eastern, Central, Mountain, or Pacific

🏖️ Benefits

• Medical, Dental and Vision • 401 with a match • Flexible PTO • Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent) • $10,000 lifetime max for infertility/fertility treatment

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