Bilingual Registry Specialist

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $41.8k - $51.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Just posted.
• Jobs at this company usually fill in 52 days.

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Public Consulting Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Public Consulting Group (PCG) is a leading public sector management consulting and operations improvement firm specializing in partnering with health, education, and human services agencies to enhance their effectiveness and impact. Through its strategic advisory and consulting services, PCG helps schools, state, and municipal agencies streamline their operations, improve programs, meet financial, regulatory, and operational challenges, and ultimately build stronger communities. Emphasizing technology solutions, PCG aids in automating services and achieving strategic goals. Additionally, the company is committed to social impact initiatives, such as fighting food insecurity, and actively participates in workforce development through apprenticeships.

📋 Description

• Support the day-to-day operations of the technical assistance and call center supporting the NJ Workforce Registry project for the New Jersey Department of Human Services, Division of Family Development • Provide customer service and troubleshooting to Registry participants and related training and technical assistance providers • Interface with program administrators and registry customers via phone and email • Return daily phone calls and emails • Answer phones during individually assigned phone times • Enter data into the Registry and members’ profiles • Answer customer calls and deliver registry support and technical assistance on the Registry and Learning Management System • Process emails, scan and track USPS mail, enter Registry data, process applications, and verify education and professional development hours • Inform workforce clients regarding Career lattice, Credentials, Apprenticeships, Scholarships, and Career pathways • Update existing Registry data and information • Provide technical assistance on Registry features and functions • Troubleshoot grant funds requests and issues • Follow up with grant funds candidates regarding missing application items • Input grant funds data and provide grant funds reports to the Executive Director • Enter grant funds and approvals into the Registry and coordinate with the Executive Director for approvals and payments • Provide local program/provider support for Registry functions • Conduct training and technical assistance for stakeholders, including Sponsoring Agencies • Foster collaboration with key stakeholders and partners regarding education, training, experience, and regulatory systems

🎯 Requirements

• Bilingual in Spanish and English • Experience in help desk or call center environment, such as application support or client/customer service • Bachelor’s degree, or high-school degree and three (3) years of call center/office management work experience sponsoring agencies • Strong organizational skills • Excellent attention to detail • Excellent writing skills • Active listening skills • Strong computer skills • Knowledge of MS Windows, Excel and Word • Strong customer service orientation • Proven ability to effectively present information and respond to questions from leadership, clients and customers • Ability to manage time effectively in a fast-paced environment • Fluent communication and interpersonal skills with customers, business teams, and technical colleagues • Proven analytical and problem-solving abilities • Strong file management skills (electronic and paper) • Must be authorized to work in the United States; PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

🏖️ Benefits

• Medical and dental care benefits • 401k • PTO • Parental leave • Bereavement leave

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